Ted Jeong
Porter Ranch,CA
Summary
A dynamic leader with a proven track record at Corner Cottage Burger, I excel in enhancing team performance and customer satisfaction. Expert in conflict resolution and safety procedures, I've significantly improved service quality and operational efficiency. My adeptness in staff management and positive attitude drives organizational success, embodying key skills sought by employers.
Overview
25
25
years of professional experience
Work History
Manager
Corner Cottage Burger
02.1999 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Kennedy High School
Granada Hills, CA06-1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Conflict resolution
- Policy implementation
- Schedule preparation
- Clear communication
- Safety procedures
- Positive attitude
Languages
Korean
Limited Working
Timeline
Manager
Corner Cottage Burger
02.1999 - 05.2024
High School Diploma -
Kennedy High School
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