Ted Klein
Chicago,IL
Summary
Dynamic and resourceful individual with over 12 years of Operation Services experience, committed to helping others. Ready to leverage communication skills and a positive attitude to enhance customer experiences in a service role. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
18
18
years of professional experience
Work History
Summary
VelocityEHS
Chicago, IL
03.2012 - 12.2024
- 12 years of experience working for a leading EHS/ESG software company.
- Contributed to the building of an over 15-million-document library.
- Assisted with the testing and creation of an internal document management tool.
- Multiple Employee of the Month winner.
Operations Support Specialist - Team Lead
VelocityEHS
Chicago, IL
05.2018 - 12.2024
- Evaluated the performance of team members, which varied from 4 to 16, and provided consistent coaching to improve skills. This included the creation of a monthly Quality Score program that evaluated team members' projects.
- Implemented training processes for newly hired employees and production personnel. This included working with the video production team and the creation of training courses using Cornerstone software.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive partner relationship with the staffing company that provided temporary workers.
- Assisted the team in exceeding document processing goals that total over 150K per year.
Operations Support Specialist
VelocityEHS
Chciago, IL
03.2012 - 05.2018
- Second-level SDS obtainment and verification efforts against SDS needs unable to be satisfied by level one vendor staff, including Internet research and other efforts to facilitate additional obtainment, manufacturer website lookup, direct manufacturer contact via phone, fax or email, VelocityEHS database search, etc.
- Quality assurance assistance on SDS obtainment and verification project work returned from vendors.
- Oversee and complete data entry to production systems using a variety of tools, databases, and spreadsheets.
- Maintained a project success rate of over 40% that exceeded set yearly goals.
Crew Chief
Concrete Crawlspaces
Glen Ellyn, IL
01.2007 - 11.2011
- Implemented effective procedures regarding hazardous actions, materials, and items to keep the crew safe during operations.
- Finished surfaces by troweling, floating, and brushing, following project requirements and specifications.
- Constructed forms are used to create various concrete structures.
Education
High School Diploma -
Westosha Central High School
Paddock Lake, WI06.2002
Skills
- Excel/Microsoft Suite
- PDF Conversion and Editing
- Verbal and Written Communication
- Problem Resolution
- Work Planning and Prioritization
- Attention to Detail
Timeline
Operations Support Specialist - Team Lead
VelocityEHS
05.2018 - 12.2024
Summary
VelocityEHS
03.2012 - 12.2024
Operations Support Specialist
VelocityEHS
03.2012 - 05.2018
Crew Chief
Concrete Crawlspaces
01.2007 - 11.2011
High School Diploma -
Westosha Central High School
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