Ted Nott
Richmond,IL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software , system, and technical support. Skilled in problem-solving people skills and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Music Instructor
Highland Park music center/school of rock
Highland Park, IL
04.2019 - 06.2021
- Provided instrumental music instruction to students of all ages and skill levels.
- Created lesson plans tailored to individual student needs and goals.
- Incorporated technology such as computers and iPads into lessons when appropriate.
- Conducted group classes in order to encourage collaboration among students.
- Motivated students with positive reinforcement methods while providing constructive criticism when necessary.
- Assisted students in preparing for auditions.
- Aided students in preparations for auditions for diverse institutions by helping select pieces and assessing necessary practice time, as well as monitoring accuracy and progress.
- Fostered relationships with staff, students and parents to drive departmental and school objectives and philosophies.
- Completed student records and school-related documentation.
Customer Service Representative
Trader Joe's
Chicago, IL
03.2014 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Insurance Claims Processor
McHenry Insurance Services
McHenry, IL
04.2012 - 07.2014
- Reviewed insurance policies to determine coverage and eligibility for claims processing.
- Analyzed medical records, laboratory reports, and other documents related to claims processing.
- Submitted claims forms with all necessary documents to insurance companies for payment authorization.
- Processed incoming mail and faxes related to insurance claims.
- Maintained accurate records of all processed claims using database management software.
- Collected additional documentation as required by the insurer prior to processing a claim.
- Corresponded with providers regarding reimbursement issues or other questions about a claim's status.
- Advised customers on available options when their initial request was not approved by an insurer.
- Determined liability, compensability, and benefits due on each claim.
Education
Associate of Arts - Music Theory And Composition/performance
University of Wisconsin - Parkside
Kenosha, WI01-2003
Skills
- Business growth and retention
- Incoming Call Management
- Customer Needs Assessment
- Account Management
- Appointment Scheduling
- Customer Complaint Resolution
- Lecture presentation
- Individualized Learning Plans
- Group Instruction
- Managing time
- Performance Coaching
- Lesson Planning
- Professional Networking
- Form coaching
Timeline
Music Instructor
Highland Park music center/school of rock
04.2019 - 06.2021
Customer Service Representative
Trader Joe's
03.2014 - 06.2019
Insurance Claims Processor
McHenry Insurance Services
04.2012 - 07.2014
Associate of Arts - Music Theory And Composition/performance
University of Wisconsin - Parkside
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