Ted Philistin
Marrero,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Patient Account Representative
LCMC Health
Marrero, LA
01.2022 - Current
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Utilized computer programs to create invoices, letters and other documents.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Reconciled statements with patient records.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
Business Consultant
Belle Vie Living Center
Gretna, LA
05.2018 - 10.2021
- Analyzed financial data to identify cost-saving opportunities for clients.
- Facilitated collaboration between departments to ensure alignment with strategic goals.
- Conducted in-depth market research to identify trends, informing strategic decisions.
- Led negotiations for clients, securing favorable terms and conditions.
- Advised on best practices for human resources management, improving staff morale and productivity.
- Improved client satisfaction with tailored consulting services.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
Associate Banker
Unibank
HAITI
01.2012 - 04.2018
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
Branch Operations Manager/ Consultant
Vetf Construction
Haiti
03.2005 - 09.2009
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
Education
Busniss Administration - Accounting
Delgado Community College
New Orleans, LA05.2019
Bachelor of Science - Accounting
IHECE
Haiti06.2007
Skills
Team Collaboration
Payment Processing
Collections experience
Bookkeeping
File coordination
Organizational Skills
Account Monitoring
Paperwork Processing
Pleasant Telephone Demeanor
Updating Customer Accounts
Training and Teaching
Negotiation and Resolution
Documentation and Recordkeeping
Quality Standards Compliance
Problem Identification
Account Investigation
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Patient Account Representative
LCMC Health
01.2022 - Current
Business Consultant
Belle Vie Living Center
05.2018 - 10.2021
Associate Banker
Unibank
01.2012 - 04.2018
Branch Operations Manager/ Consultant
Vetf Construction
03.2005 - 09.2009
Busniss Administration - Accounting
Delgado Community College
Bachelor of Science - Accounting
IHECE