Summary
Overview
Work History
Education
Skills
Apt
Languages
Awards
Timeline
Generic

Ted Salas

Tempe,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

9
9
years of professional experience

Work History

CSR

FHCann1
North Andover, Massachusetts
11.2020 - 08.2022
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service by asking probing questions to accurately input information into electronic systems.
  • Promoted to Tier 2
  • Submitted tickets regarding escalations.
  • Helped customers get through websites and self-help portals to certify the weeks they sought employment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Data Collectionist

Survey Sampling International
Mesa
01.2017 - 07.2017
  • Calling different states to conduct surveys varying from thirty minutes up to over an hour
  • Surveys were usually for political offices and for companies such as Hyundai and Ford.

Lead Field

Democratic Office
Glendale
05.2016 - 11.2016
  • Monitored employee productivity to provide constructive feedback, coaching. and development opportunities to team members as needed.
  • Supervised staff to ensure employees achieving daily goals signing up registered voters.
  • Analyzed employee feedback surveys in order to identify areas where improvements could be made.
  • Telephone calls related to banking matters and data entry while at main office.

Receptionist

Modern Ink
Chandler
03.2013 - 12.2013
  • Answer telephone, set appointments, keep the office and restroom clean
  • Responsible to open and close the shop
  • Scheduled and confirmed appointments.

Education

H.S. Diploma -

El Dorado High School
06.2016

Skills

  • Type 120 wpm
  • CRM Software
  • Complaint Handling
  • Use of computer programs: Word Perfect; MicroSoft Word; Rio; OMS, On-Contact
  • E-Verify
  • Various accounting programs

Apt

Apt. 2062

Languages

English

Awards

Nominated

Timeline

CSR

FHCann1
11.2020 - 08.2022

Data Collectionist

Survey Sampling International
01.2017 - 07.2017

Lead Field

Democratic Office
05.2016 - 11.2016

Receptionist

Modern Ink
03.2013 - 12.2013

H.S. Diploma -

El Dorado High School

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Ted Salas