Ted Sibrian, Jr
San Antonio,Texas
Summary
Astute professional highly skilled in healthcare operations and improving performance metrics with strong analytical skills proven to deliver exemplary level of healthcare service delivery to patients. Able to drive operational results in a fast-paced environment using financial analysis, strategic planning, and organizational expertise. Strong communicator who actively engages with stakeholders, seeks to gain trust, and collaborates to meet their needs and accomplish the company's objectives. Servant leader with the ability to influence, negotiate, and communicate within various levels of the organization to identify and execute on high ROI initiatives. Strengths in planning and implementing strategies for developing improved health care management with strong organizational skills, superb understanding of data collection and performance metrics.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SENIOR DIRECTOR, PATIENT ACCESS
Ensemble Health Partners
01.2022 - 03.2023
- Operational oversight and strategic direction for front-end functions of a 657-bed multi-hospital health system including Pre-registration, Insurance Verification and Authorization
- Responsible for supporting seamless operational strategies to include implementation of Epic EMR
- Developed, trained and managed a team of approximately 110 team members with 3 Managers and 4 Supervisor level direct reports
- Established and monitored KPIs to optimize organization performance for team members
- Prioritized goals and objectives to achieve best practices and maintained lines of communication with executive leadership and business partners
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures
- Created an environment of open communication between departments that improved organizational goals, strategic plans and objectives with collaboration among teams
- Responsible for setting and achieving organization cash goals and managing accounts in A/R
- Proactively seeks continuous improvement of processes, technology and talent and serve as a mentor to team members
- Ensures proper staffing levels, adequate equipment, and accurate/ precise standards of policies and procedures are in place
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities
PRACTICE MANAGER, OTOLARYNGOLOGY
UT Health San Antonio
01.2021 - 01.2022
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Oversee accounting, budgeting, and financial reporting
- Provides outstanding support to entire staff which helped improved process flows and boosted efficiency
- Provided supervision and management to team of 13 Physicians and 14 support personnel
- Patient Experience Champion of the Year out of 75 UT Health Clinics
- Consults with healthcare professionals on business decisions
- Assisted with regulatory issues such as compliance
- Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff
- Applied administrative knowledge and courtesy to explain procedures and services to patients
PATIENT ACCESS MANAGER
Methodist Healthcare
12.2015 - 01.2021
- Responsible for front-end functions for a 267-bed Acute Care facility including Pre-registration, Insurance Verification and Authorizations
- Develop, manage and motivate a team of direct reports including 5 Team Leads and 35 FTEs
- Responsible for interviewing, selection and onboarding of new staff members to include delivering disciplinary actions
- Manage point of entries of 5,500 registrations a month for the Surgery Center, Emergency Department, Kidney and Liver Clinics and Behavioral Health Units
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
OPERATIONS MANAGER
US Air Force- Dept. Of Defense
03.2006 - 10.2021
- Coordinated all department functions for a team of 30 senior leaders
- Streamlined the chain of command and internal structural roles, relationships and responsibilities
- Supervised operations staff and kept employees compliant with unit policies and procedures
- Coordinated training schedules and crucial administrative paperwork
- Prepared, analyzed & evaluated training status reports; briefed unit leadership & provided corrective actions
- Responsible for the units daily personnel accountability report for 250 Airmen
- Process Improvement for worldwide mobility training deployments
Education
Master of Arts - HEALTHCARE ADMINISTRATION
University of The Incarnate Word
San Antonio, TX12.2020
Bachelor of Science - HEALTH SCIENCES
University of The Incarnate Word
San Antonio, TX05.2015
Skills
- Data Analytics
- Operational Leadership
- Administration and Reporting
- Strategic Vision
- Regulatory and Statutory Compliance
- Patient Data Management Systems
Certification
CRCR - Certified Revenue Cycle Representative
Timeline
SENIOR DIRECTOR, PATIENT ACCESS
Ensemble Health Partners
01.2022 - 03.2023
PRACTICE MANAGER, OTOLARYNGOLOGY
UT Health San Antonio
01.2021 - 01.2022
PATIENT ACCESS MANAGER
Methodist Healthcare
12.2015 - 01.2021
OPERATIONS MANAGER
US Air Force- Dept. Of Defense
03.2006 - 10.2021
Master of Arts - HEALTHCARE ADMINISTRATION
University of The Incarnate Word
Bachelor of Science - HEALTH SCIENCES
University of The Incarnate Word
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