Ted Williams
Chicago,IL
Summary
Accomplished Program Manager with a proven track record at Stericycle, enhancing resource utilization and reducing labor costs by implementing strategic forecasting. Expert in deadline management and fostering teamwork, I've consistently exceeded performance targets. My approach integrates active listening and adaptability, ensuring seamless project completions and stakeholder satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Forecasting and Scheduling Analyst
Northwestern Mutual
10.2022 - Current
- Provided valuable insights into resource planning by conducting regular capacity analysis and presenting findings to senior management.
- Managed high volumes of scheduling requests, prioritizing tasks based on urgency and impact.
- Reduced conflicts in resource allocation with proactive planning and coordination.
- Established strong working relationships with internal clients to understand their requirements and constraints in order to create optimal schedules.
Program Manager
Shred IT
12.2021 - 10.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Workforce Management Analyst
Stericycle
01.2016 - 12.2021
- Reduced labor costs through effective forecasting and strategic planning.
- Identified inefficiencies in current scheduling processes, implementing changes that resulted in improved resource utilization.
- Overhauled outdated reporting systems, introducing modern tools that increased data accuracy and accessibility.
- Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
Senior Customer Service Specialist
Stericycle
06.2014 - 12.2016
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
- Utilized CRM systems effectively to track customer interactions, ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.
- Participated in ongoing professional development opportunities, staying current with industry trends to better serve customers'' needs.
- Consistently achieved personal performance targets while actively contributing to the success of the broader team.
Education
Bachelor of Science - Psychology
Chicago State University
Chicago, IL12.2009
Skills
- Deadline Management
- Meeting Coordination
- Scheduling Tools
- Teamwork and Collaboration
- Active Listening
- Adaptability and Flexibility
- Verint
- Genesys
- Calabrio
- Aspect
Certification
- Certified Workforce Planning Professional (CWPP). 2024, May
Timeline
Senior Forecasting and Scheduling Analyst
Northwestern Mutual
10.2022 - Current
Program Manager
Shred IT
12.2021 - 10.2022
Workforce Management Analyst
Stericycle
01.2016 - 12.2021
Senior Customer Service Specialist
Stericycle
06.2014 - 12.2016
Bachelor of Science - Psychology
Chicago State University
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