Lauren Carnes
Temple
Summary
Dynamic Senior Scheduling Coordinator at Optum with a proven track record in enhancing operational efficiency and reducing scheduling errors. Skilled in advanced scheduling tools and effective multitasking, I excel in fostering collaboration across teams while mentoring junior staff to elevate performance and ensure seamless project execution.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Scheduling Coordinator
Optum
Eden Prairie, MN
01.2022 - Current
- Coordinated complex scheduling for multidisciplinary teams, ensuring optimal resource allocation and adherence to deadlines.
- Streamlined appointment scheduling processes, enhancing operational efficiency and reducing appointment conflicts.
- Developed and maintained scheduling systems using advanced tools, improving data accuracy and accessibility for team members.
- Collaborated with cross-functional departments to align schedules with project goals, fostering effective communication and teamwork.
- Mentored junior coordinators on best practices in scheduling techniques, enhancing overall team performance and knowledge sharing.
- Implemented process improvements that reduced scheduling errors by refining workflows and establishing clear protocols.
- Coordinated training sessions for junior staff members on best practices in scheduling management, resulting in increased competency levels within the team.
- Assisted with New Hire Training, coachings, and quality assurance to ensure they were production floor ready.
Health Unit Coordinator/ CNA
Baylor Scott & White Medical Center
Temple, TX
02.2007 - 03.2020
- Coordinated patient admissions and discharge processes to ensure seamless transitions.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Assisted Patients with Activities of Daily Living.
- Assisted with procedures, dressing changes, as needed by Physicians, Nursing Staff.
- BLS Certified.
- EPIC Superuser
- Facilitated communication between healthcare teams, enhancing collaboration and patient care.
- Scheduled appointments and maintained calendars for healthcare providers efficiently.
- Trained new staff on procedural protocols and electronic systems usage.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Education
Music Education
Baylor University
Waco, TX05-2009
Skills
- Deadline management
- Budget planning
- Scheduling tools
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Critical thinking
- Customer service and support
- Verbal and written communication
- Project tracking
- Customer relations
- Office administration
- Patient scheduling
- Documentation skills
- Data entry
- Insurance verification
- Deadline oriented
- Project scheduling
- Office management
- Medical terminology
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Data analysis skills
- Quality assurance
Accomplishments
- Collaborated with Training in the development of New Hires to be successful on the production floor.
- Developed Job Aids to assist Team Members with new Policies/Procedures.
- Conducted side-by-side training for new team members utilizing Teams and provided feedback to supervisors
- Offered valuable resources and coaching sessions to monitor progress
Certification
- Certified Nurse Assistant, Baylor Scott & White Memorial Hospital.
- Epic SuperUser
- Operational Readiness and Support: Project Management
HouseCalls University, March 2024. - Sales & Marketing, HouseCalls University, April 2023.
- Learning Experience: Instructional Design
HouseCalls University, April 2023. - Learning Experience: Facilitation
HouseCalls University, March 2023. - College of Leadership
HouseCalls University, March 2022. - College of General Education
HouseCalls University, February 2022.
Timeline
Senior Scheduling Coordinator
Optum
01.2022 - Current
Health Unit Coordinator/ CNA
Baylor Scott & White Medical Center
02.2007 - 03.2020
Music Education
Baylor University
• Dependable Award (07/01/23): Voted by peers for dependability and teamwork.
My Team nominated me along with candidates across Optum. My team is always able to count on me to find the answer or help in any situation that arises be that with policy, procedure, etc. I am always happy to share my knowledge with others as we all succeed that way.