Teresa Montmagny
Proven Behavior Solutions
Kingston,MA
25
Years of experience
Adaptable professional with extensive experience coordinating patient, surgical, and front office schedules in fast-paced healthcare settings. Recognized for customer service, multitasking, and attention to detail. Ready to support efficient operations, strong patient relationships, and consistent continuity of care.
Work History
Senior Scheduling Coordinator
3 Years 2 Months- Coordinated complex client and staff schedules, balancing availability, continuity of care, and service coverage.
- Managed appointment changes, cancellations, and rescheduling requests while maintaining accurate scheduling records.
- Managed daily communication with families, clinicians, and support staff to confirm visit details and maintain continuity of care.
- Monitored staffing gaps and adjusted schedules to support uninterrupted service delivery across caseloads.
Thoracic Surgical Scheduler
2 Years 1 Month- Coordinated surgical schedules across providers, anesthesia teams, and operating room availability.
- Verified patient demographics, insurance details, and authorization requirements before procedure booking.
- Communicated schedule changes promptly to clinical staff, patients, and surgical service teams.
- Monitored case readiness, resolving documentation gaps and preoperative clearance issues.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Followed physician orders and availability calendar to schedule tests and procedures.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
Front Office Medical Administrative Assistant
4 Years 3 Months- Coordinated patient scheduling, confirmations, and appointment adjustments to maintain efficient clinic flow.
- Managed front desk communications, answering calls and directing inquiries with professionalism and accuracy.
- Processed patient intake forms, insurance information, and registration documents for complete records.
- Verified coverage details and supported authorization requests to reduce billing and treatment delays.
- Resolved scheduling conflicts and patient concerns promptly to support smooth operational workflow.
- Trained new administrative staff on reception procedures, documentation standards, and patient service expectations.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Billing and Collection Specialist
2 Years 5 Months- Managed accounts receivable workflows, ensuring accurate invoicing, cash application, and collections follow-up.
- Monitored aging reports to prioritize delinquent accounts and accelerate receivables recovery.
- Reconciled billing discrepancies by coordinating with sales, customer service, and finance stakeholders.
- Resolved payment disputes using ERP records, contract terms, and supporting documentation.
- Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
- Responded to customer inquiries and provided detailed account information.
Education
High School Diploma
Skills
Scheduling tools
Deadline management
Time management
Team collaboration
Multitasking proficiency
Problem-solving
Time efficiency
Customer support
Client relations
Care coordination
Work ethic
Timeline
Senior Scheduling Coordinator
Proven Behavior Solutions
08.2023 - 10.2026Read More
Thoracic Surgical Scheduler
Beth Israel Deaconess Hospital
05.2021 - 06.2023Read More
Front Office Medical Administrative Assistant
Coppola Physical Therapy
02.2017 - 05.2021Read More
Billing and Collection Specialist
Novocure Inc.
09.2014 - 02.2017Read More
Scituate High School
High School Diploma
Read More