Teddie Jones Sr.
Milwaukee,WI
Overview
26
26
years of professional experience
Work History
Desktop Technical Support Specialist
Humana Incorporated
07.1999 - 08.2025
- Employee onboarding and offboarding, including hardware (laptop, accessories, mobile devices, etc.) and software, account provisioning, shipping, and receiving equipment.
- Assist with administration and maintenance of Windows workstations, tablets, smartphones, and multifunction hardware.
- Asset management of workstations, tablets, and smartphones.
- Detect, diagnose, and resolve or escalate system issues arising within the workstation system architecture including workstation hardware, Windows operating system, as well as commercial off the shelf and vendor applications.
- Provide support using remote diagnostics and access tools to internal and offsite employees.
- Respond to end-user issues and requests via the helpdesk ticketing system, email, or phone and provide resolution of issues and requests within service level agreements.
- Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.
- Evaluate hardware and software compatibility to meet Windows 11 requirements.
- Resolve technical issues and troubleshoot challenges that arise during the migration process.
- Partner with client IT staff and project managers to adhere to project timelines and deliverables.
- Offer guidance and support to end-users facing difficulties with the new operating system.
- Conduct testing to confirm system functionality after migration.
- Ensure all devices meet security and performance standards post-upgrade.
- Proficiency in PC desktop workstation setup and support.
- Experience with Active Directory for user and device management.
- Strong knowledge of desktop hardware and software troubleshooting.
- References will be supplied upon request.
Timeline
Desktop Technical Support Specialist
Humana Incorporated
07.1999 - 08.2025