Teddy Bingwa
Temple,TX
Summary
IT support professional with experience configuring hardware and software, resolving desktop and remote issues, and supporting users by phone and email. Background includes workstation setup, VPN access, malware removal, incident response planning, and cybersecurity reviews, with a focus on faster ticket resolution, accurate documentation, and better user satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Program Coordinator
Furaha House
Temple, TX
03.2021 - Current
- Coordinated Furaha House community programs and participant service schedule to enhance program delivery.
- Developed outreach materials for Furaha House workshops, events, and support groups to increase participant engagement.
- Assisted with meeting coordination for staff, partners, and families across program activities.
- Leveraged software applications to streamline workflow processes, improving task management. to improve processes and performance.
- Managed IT support services for hardware and software issues, ensuring minimal disruption to program activities. services, including hardware and software installation and maintenance.
- Collaborated with marketing, design, and IT teams on content updates to ensure consistent messaging.
Desktop Support Engineer (Remote)
CALLBLOCKCHAIN
Dallas
01.2020 - 01.2024
- Performed troubleshooting for Windows 7, 8, 10 & 11, Mac OS & iOS, Microsoft Office Suite, and Microsoft 365.
- Prioritized help desk tickets based on urgency, enhancing resolution times and user satisfaction.
- Providing customer service over the phone and by email to assist end-users in resolving computer hardware and software problems.
- Configured hardware, devices, and software to set up workstations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with the user to achieve customer satisfaction.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Executed removal of malware and ransomware from infected laptops and desktops to secure systems.
- Monitored systems in operation and quickly troubleshoot errors.
- Collaborated with IT team to enhance network infrastructure, minimizing service interruptions and improving overall connectivity.
- Maintained and updated support policies, ensuring technically accurate solutions and consistent service delivery to users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
INTERNAL IT AUDITOR MANAGER
CONGOLESE OFFICE OF CONTROL
Kinshasa
02.2013 - 03.2021
- Conducted regular vulnerability assessments, proactively addressing weaknesses before that could be exploited by external threats.
- Evaluated internal controls and processes, streamlining workflows to enhance risk mitigation and operational efficiency.
- Analyzed incident response plans, refining procedures to effectively manage potential cybersecurity events and minimize damage.
- Performed periodic penetration testing, detecting vulnerabilities that could compromise the integrity of critical systems and applications.
- Participated in IT governance initiatives, contributing to the development of robust policies and standards for consistent information security management across the organization.
- Coordinated with external auditors during annual reviews, facilitating communication and addressing concerns promptly.
- Developed plans to protect computer files from unauthorized modification, destruction, or disclosure.
IT Technical Support Specialist
Apple /MINACS
Bangalore
01.2011 - 01.2013
- Streamlined IT processes, enhancing operational efficiency and minimizing downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory, ensuring accurate tracking and facilitating timely replacements or upgrades.
- Acted as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Optimized network infrastructure, improving connectivity and increasing user satisfaction.
IT Help Desk Technician
Unisys Global Services
Bangalore
12.2008 - 01.2011
- Diagnosed and resolved hardware and software issues, minimizing downtime for end-users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Addressed IT issues promptly, contributing to enhanced customer satisfaction through timely solutions.
- Configured hardware, devices, and software to set up workstations for employees.
- Installed and configured operating systems and applications.
- Performed tests of functionality, security, and performance on different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
- Maintained accurate records of help desk interactions, enabling analysis of recurring issues and identification of areas needing additional support.
Education
MBA - Business Administration, Information Technology
Global Open University
Nagaland, IndiaBBA - Accounting And Business Management
State Pedagogic University Of Congo
Kinshasa, DRCongoSkills
- Program Coordination
- Program Management
- Project Management
- Program Development
- Incident management
- Issue tracking
- Error identification
- Technical analysis
- Software Upgrades
- Documentation management
- Team Collaboration
- Organizational Skills
Certification
- CompTIA A+ certified, CompTIA Security +, Cyber security Training, Management of customers, Business Challenges and leadership, Advanced MS office, Aptech computer education, MS access, Html, DHTML, JavaScript
Languages
English, Full Professional, French, Native or Bilingual
Timeline
Program Coordinator
Furaha House
03.2021 - Current
Desktop Support Engineer (Remote)
CALLBLOCKCHAIN
01.2020 - 01.2024
INTERNAL IT AUDITOR MANAGER
CONGOLESE OFFICE OF CONTROL
02.2013 - 03.2021
IT Technical Support Specialist
Apple /MINACS
01.2011 - 01.2013
IT Help Desk Technician
Unisys Global Services
12.2008 - 01.2011
MBA - Business Administration, Information Technology
Global Open University
BBA - Accounting And Business Management
State Pedagogic University Of Congo