Teddy Geardino
Boca Raton,FL
Summary
Results-driven professional prepared for role in service management. Extensive experience in optimizing customer service operations and improving client relations. Known for strong team collaboration and adaptability to changing needs. Proficient in service improvement strategies and conflict resolution.
Overview
6
6
years of professional experience
Work History
Partnership Services Speacialist
FAU Sports Properties
Boca Raton, FL
03.2025 - Current
- Implemented process improvements resulting in increased operational efficiency.
- Analyzed customer feedback to identify areas for service enhancement.
- Mentored interns, fostering skill development and professional growth.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team staff, sharing best practices and ensuring consistent service standards across the department.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Lead on field/court promotions from concept ideation, scripting, participation organization, graphic design, and proof of performance.
- Captured and organized proof of performance for all contractual obligations.
Property Assistant
FAU Sports Properties
Boca Raton, FL
08.2024 - 03.2025
- Lead on establishing Florida Atlantic's first ever 50/50. Coordination of a group of 20+ volunteers from slected chosen non-profit.
- Training of volunteers on handheld sales devices.
- Inventory management including but not limited to, handheld devices, vests, and signage/paddles.
- Assist with game day and special event operations.
- Fulfillment of on and off-field/court promotions for corporate sponsors.
- Internal communications with various Athletic department operations including marketing, ticket sales and event operations.
- Create reports, market research and additional material to support clients.
Events & Donor Relations Coordinator
Healthy Mothers, Healthy Babies
Greenacres, FL
11.2023 - 07.2024
- Cultivated relationships with sponsors such as Baptist Health, iThink Financial, and St. Mary’s Medical Center through regular communication and stewardship activities.
- Tracked donor data in CRMs to maintain records and pull data insights for reports and strategic recommendations.
- Plan events and coordinate logistics with vendors, corporate sponsors and internal teams. Successfully supported multiple events with 225+ attendees, raising $160,000+.
- Built and nurtured relationships with clients and donors through personal phone calls, tailored emails, hand-written thank-you letters, and appreciation events.
Delivery Driver
Riva Motorsports
Pompano Beach, FL
11.2022 - 11.2023
- Coordinate pickups and deliveries of personal watercraft with customers across south Florida.
- Build trust and rapport with customers, liaise between customers and company management, and solve a wide array of logistical problems as they arise.
Dock Manager
Marina One
Deerfield, FL
02.2020 - 11.2022
- Oversaw day-to-day warehouse operations, supervised a crew of 15, and trained new employees in boating, navigation, rules and regulations, and emergency procedures.
- Cultivated and managed positive customer relationships by delivering outstanding customer service and resolving any problems in a timely and effective manner.
Education
B.A. - Multimedia Film Studies
Florida Atlantic University
Boca Raton, FL05.2023
Skills
- CRM Management
- Goal oriented, detail conscious, resilient and persistent individual
- Flexible and adaptable to evolving needs
- Active communicator and listener
- Hospitable with strong customer-relations guest management skills
- Team player, always thinking about the bigger picture and the success of the team
- Microsoft Suite proficient
- Adobe Suite proficient
Affiliations
- AEPi Phi Alpha Chapter Social Media Chair and Rush Chair
- Planned and developed content for social media accounts including highlight reels and short-form videos to recap events, promote recruitment, and amplify philanthropic efforts
- Coordinated events between AEPi and other organizations; orchestrated member recruitment
- OWLTHON (FAU Dance Marathon) Operations Chair
- Orchestrated full day of activities and run of show for marathon participants
- Organized inventory and created a new management system to streamline the sign-out process for organization-owned equipment
- Fundraised $6,000+ for CMN Hospitals in a collective effort of a quarter million dollars
Timeline
Partnership Services Speacialist
FAU Sports Properties
03.2025 - Current
Property Assistant
FAU Sports Properties
08.2024 - 03.2025
Events & Donor Relations Coordinator
Healthy Mothers, Healthy Babies
11.2023 - 07.2024
Delivery Driver
Riva Motorsports
11.2022 - 11.2023
Dock Manager
Marina One
02.2020 - 11.2022
B.A. - Multimedia Film Studies
Florida Atlantic University