
Dynamic Freight Broker with extensive experience at Hoover Freight Inc, excelling in operations management and customer engagement. Proven track record in developing long-term client relationships and optimizing logistics processes. Bilingual and skilled in shipment tracking, ensuring customer satisfaction while effectively managing transportation regulations. Committed to driving sales and enhancing service efficiency.
Operations Management
• Developed and managed long term customer relationships
• Generated leads and developed a sales pipeline
• Identified and selected reputable and safe Carrier/Drivers for freight services
• Notified customers with load pickup and delivery updates
• Supervised load tracking and volume shipments using multiple freight tracking systems
Operations Management
• Contacted Customers with competitive shipping quotes
• Managed Efficient Cargo sorting,routing items to correct destinations or storage locations
• Estimated freight and postal rates and recorded shipment costs and weights
• Booking orders with Carriers/Drivers
Customer Service Associates