Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tee McLaughlin

Sanford,FL

Summary

A highly motivated and experienced customer service professional with a proven track record of exceeding customer expectations. Possesses exceptional communication skills and a passion for delivering personalized service. Experienced in handling a variety of customer concerns, resolving issues efficiently and maintaining customer satisfaction. Demonstrates professionalism, empathy and attention to detail in all interactions. A team player who is dedicated to achieving organizational goals and contributing to a positive work environment.

Overview

2
2
years of professional experience

Work History

Customer Service Dispatcher

Alorica
08.2023 - Current
  • Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
  • Streamlined communication between field technicians and customers, ensuring timely resolution of issues.
  • Reduced response times by effectively coordinating service routes for optimal efficiency.
  • Supervised and assisted other team members with daily tasks and acted as floor supervisor when needed

Deliveries Associate

Lowe's
01.2023 - Current
  • Assisted high volume of store customers with product location, loading or unloading heavy items and retrieving out-of-reach items
  • Actively listened and resolved questions and inquiries per shift regarding products, prices and availability
  • Trained new employees on best practices of role and customer interactions
  • Identified items for reordering and replenishment and reported merchandise needs to Supervising Manager.

Grocery Associate

Publix
01.2022 - 08.2022
  • Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms
  • Followed safety and sanitation procedures to provide quality services and products for customers.

Education

B.S Cybersecurity -

Wilmington University

High School Diploma -

Bangor High School
Bangor, ME
06.2018

Skills

  • Time management skills
  • Customer Support
  • Technologically savvy
  • Systems and automation applications
  • Escalation Management
  • Telephone Etiquette
  • Adaptability

Timeline

Customer Service Dispatcher

Alorica
08.2023 - Current

Deliveries Associate

Lowe's
01.2023 - Current

Grocery Associate

Publix
01.2022 - 08.2022

B.S Cybersecurity -

Wilmington University

High School Diploma -

Bangor High School
Tee McLaughlin