Terry Lucas
Macomb,MI
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Retail Associate
High School Diploma, Oak Park High School
- With great customer service and merchandising abilities
- Helps keep stores profitable and running smoothly by expertly handling any retail need
- Team player with great organizational and time management abilities
- Comfortable adapting to new situations, company cultures, and work processes
- Skillful in promoting current sales, processing sales, and handling customer complaints
- Proficient in POS system operations paired with superior customer service and communication abilities
- Product merchandising Loss prevention Damaged goods processing
- Sales promotion Checkout processing Cash register operation
- Order management Critical thinking Analytical thinking
- Cultural awareness Multitasking Coordination
- Google Drive Quality assurance
Sales Associate
Macys
08.2017 - 05.2019
- Resolved customer concerns using strong communication and conflict management skills
- Checked sister stores and online options to locate items for customers
- Helped customers navigate store, complete sales, and process returns.
Retail Sales Associate
Nordstrom
- Updated pricing and signage to advertise sales or seasonal products
- Answered customer questions to enforce return and exchange policies
- Utilized POS system to process cash, credit card, and mobile pay transactions
- Built temporary displays to highlight promotional events.
Repair Associate
Belle Tire
04.2015 - 01.2019
- Kept store organized and professionally presented with continuous recovery operations
- Delivered consistent retail support to store guests to encourage repeat business
- Remained informed on current promotional events and sales and shared details with clients
- Processed high volume of checkouts as successful repair associate
Driver
UPS
10.2021 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Education
High School Diploma -
Oak Park High School
Michigan 06.2008
Skills
- Safety and Cleanliness Standards
- Issue Refunds
- Company Guidelines
- Guest Experiences
Timeline
Driver
UPS
10.2021 - 06.2024
Sales Associate
Macys
08.2017 - 05.2019
Repair Associate
Belle Tire
04.2015 - 01.2019
Retail Associate
High School Diploma, Oak Park High School
Retail Sales Associate
Nordstrom
High School Diploma -
Oak Park High School
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