Teema Heggs
Pittsburgh,PA
Summary
Results-driven Customer Agent recognized for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel at customer service, conflict resolution, and adaptability, ensuring positive outcomes in all interactions. Committed to leveraging these soft skills to enhance customer satisfaction and support team objectives.
Overview
4
4
years of professional experience
2000
2000
years of post-secondary education
Work History
Customer Agent
MVA
Pittsburgh, Pennsylvania
03.2019 - 04.2019
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained accurate records of customer interactions for future reference.
- Collaborated with team members to improve service delivery and communication.
- Utilized company software to track customer requests and feedback effectively.
- Supported training sessions for new hires on customer service protocols.
- Greeted customers and identified their needs.
- Maintained records of customer interactions and transactions.
- Documented customer interactions in the database for future reference.
- Trained new employees on customer service protocols and best practices.
- Ensured a positive customer experience through attentive service and support.
- Updated job knowledge by participating in educational opportunities.
- Performed data entry tasks accurately while maintaining speed requirements.
- Assisted in resolving customer issues in a timely manner.
- Followed up with customers to ensure their satisfaction with provided services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Entered accurate data into internal databases using company-specific software.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Assisted in training new cashiers on proper cash handling procedures.
Customer Service Cashier
Lowes
Upper Marlboro, Maryland
08.2015 - 08.2016
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth operations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
Education
Mt Vernon High School
Alexandria, VACNA
Training For Life
Augusta, GASkills
- Customer service
- Data entry
- Conflict resolution
- Point-of-sale operation
- Team collaboration
- Process improvement
- Communication skills
- Attention to detail
- Active listening
- Decision-making
- Opening and closing accounts
- Multitasking and organization
- Empathy and patience
- Credit card payment processing
- Professional telephone demeanor
- Product and service solutions
- Technical support
- Call center customer service
- Answering questions
- Communicating with clients
- Data gathering
- Payment processing
Timeline
Customer Agent
MVA
03.2019 - 04.2019
Customer Service Cashier
Lowes
08.2015 - 08.2016
Mt Vernon High School
CNA
Training For Life