Tymia Rutherford
Conduit Global
Memphis,TN
Work Preference
Desired Job Title
Customer Service RepresentativeCustomer Support SpecialistCustomer Service SupervisorWork From Home Agent
Work Type
Full TimePart TimeSeasonal Work
Location Preference
Remote
Minimum Desired Compensation
$0/hr
Important To Me
Paid time offWork from home optionFlexible work hoursCareer advancementHealthcare benefits
12
years of professional experience
Dedicated and highly motivated Customer Service Professional with over 9 years of experience in call center operations, client support, and issue resolution. Skilled in handling high-volume customer interactions, providing exceptional service, and improving client satisfaction. Strong ability to manage multiple tasks, build rapport with customers, and contribute to team success.
Work History
Customer Agent
5 Years 2 Months- Manage inbound and outbound customer calls to resolve inquiries and provide accurate information.
- Assist customers with account management, billing inquiries, and technical troubleshooting.
- Document customer interactions and maintain detailed records in CRM systems.
- De-escalate challenging situations by actively listening and offering effective solutions.
- Consistently meet performance metrics including call quality, customer satisfaction, and response times.
- Collaborate with team members and supervisors to streamline processes and enhance service delivery.
Customer Service Agent
2 Years 10 Months- Delivered personalized support to customers regarding product information, orders, and account updates.
- Handled high call volumes while maintaining a professional and empathetic approach.
- Processed refunds, exchanges, and returns in compliance with company policies.
- Provided detailed explanations of product features, promotions, and services to maximize customer satisfaction.
- Monitored and reported recurring issues to management, contributing to process improvements.
- Trained and mentored new hires on customer service best practices and system navigation.
Customer Service Specialist
3 Years 7 Months- Assisted customers with healthcare-related inquiries, including premiums, benefits, and billing.
- Scheduled and managed insurance appointments for policyholders.
- Explained healthcare coverage options and helped customers navigate plan details.
- Resolved customer concerns with empathy and accuracy while ensuring compliance with industry standards.
- Maintained up-to-date records of customer interactions in company systems.
- Consistently achieved performance targets and contributed to customer retention.
Education
High School Diploma
Skills
Customer Relationship Management (CRM)
Healthcare & Insurance Support
Conflict Resolution & De-escalation
Call Center Operations
Multitasking & Time Management
Technical Troubleshooting
Communication & Interpersonal Skills
Training & Team Support
Data Entry & Documentation
Timeline
Customer Agent
Conduit Global
08.2021 - CurrentRead More
Customer Service Agent
Golden Customer Care
10.2018 - 08.2021Read More
Customer Service Specialist
Connexion Pointe
03.2015 - 10.2018Read More
High School Diploma
Read More