Summary
Overview
Work History
Education
Skills
Timeline
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Teena Cocke

Gilbert,AZ

Summary

Dynamic and strategic Senior Account Manager with over a decade of proven success managing high-value corporate relationships and maximizing revenue retention within the Realtor.com Ecosystem. Adept at leading the entire post-sale customer journey, resolving complex escalations, and driving cross-functional alignment across Sales, Product, and Operations. Experienced in informally coaching and developing account managers to elevate quality, product knowledge, and client efficiency. Strategically positioned to step into the Lead Account Manager role to champion company OKRs and optimize book-of-business growth.

Overview

15
15
years of professional experience

Work History

Senior Account Manager, Dedicated Success

Move Inc.
10.2021 - Current
  • High-Value Account Ownership: Strategically manage a premium book of business comprising Realtor.com's highest-value customer relationships, owning the comprehensive post-sale experience from implementation through renewal.
  • Revenue Growth & Retention: Drive sustained revenue retention and growth by delivering tailored coaching on product configurations, success measures, and best practices to boost agent engagement and performance.
  • Team Leadership & Coaching: Partner closely with the Dedicated Success Manager to coach, motivate, and develop the team, directly auditing and improving quality, efficiency, and product expertise across the department.
  • Escalation & Cross-Functional Orchestration: Serve as a primary escalation point for the department, collaborating directly with Sales, Product, Marketing, Technology, Operations, and Finance to rapidly resolve complex client inquiries.
  • Data-Driven Strategy: Leverage structured data and reporting tools (OpCity, Salesforce, Focus Fire) to deliver insightful business updates and performance metrics to support strategic product recommendations during renewals.
  • Realtor.com

Account Manager | Broker Success & RD Team

Realtor.com
Scottsdale, AZ
02.2016 - 10.2021
  • Progressed from supporting 5 Regional Directors to managing large scales of end-to-end renewals and upsell pipelines for high-value Broker accounts.
  • Financial Impact: Secured over $1.06M in CBC and Inventory revenue in a single 2-quarter span (Q3/Q4) and exceeded expectations by driving $1.53M+ in total brand sales.
  • Operations & Analytics: Provided operational oversight for contract modifications, extensions, and cancellations while producing critical business intelligence reports (OPRs, Lead Details, BDRs).
  • Client Engagement: Conducted in-depth account health checks, Core/BLA assessments, and Market VIP overview training to maximize broker utilization and portal metrics.

Sales Operations, Coordination & New Business Roles

Realtor.com
Westlake Village, CA
11.2011 - 02.2016
  • Rapid advancement across high-impact positions including Sales Operations Specialist, Sales Coordinator, and Broker Consultant.
  • Revenue Milestones: Coordinated workflows to execute the largest month of CBC sales for the Broker Division, securing a historic $57 Million in CBC revenue.
  • Talent Development: Partnered with HR to manage interviewing, hiring, and onboarding; acted as lead trainer for Salesforce, Siebel, and core product configurations.
  • Workflow Optimization: Streamlined sales pipelines, optimized lead distribution, managed spiff budgets, and executed high-volume outreach campaigns (100+ daily calls).

Education

High School Diploma -

Nordoff High School
Ojai, CA
08-1987

Skills

  • Account Management: High-Value Key Accounts, Revenue Retention & Growth, Product Onboarding & Training, Contract Renewals & Upselling
  • Leadership & Coaching: Team Mentorship, Workflow Prioritization, Process Optimization, Cross-Functional Collaboration
  • Technical & Analytics: Salesforce (SFDC), Focus Fire, Tableau, Microsoft Office (Advanced Excel, Word, PowerPoint)

Timeline

Senior Account Manager, Dedicated Success

Move Inc.
10.2021 - Current

Account Manager | Broker Success & RD Team

Realtor.com
02.2016 - 10.2021

Sales Operations, Coordination & New Business Roles

Realtor.com
11.2011 - 02.2016

High School Diploma -

Nordoff High School