Teena Gannon
South Point
Summary
Detail-oriented professional skilled in appointment scheduling and customer service. Proven ability to manage communications and maintain organized filing systems, ensuring efficient office operations.
Overview
6
6
years of professional experience
Work History
Rehab Secretary
Cabell Hutington Hospital
Huntington
05.2025 - Current
- Coordinated staff and patient appointment scheduling to optimize daily operations.
- Prepared and organized patient records for quick access by medical personnel.
- Maintained office supplies and ensured availability of necessary materials.
- Assisted visitors with inquiries and directed them to appropriate departments.
- Operated multi-line phone system to handle incoming calls professionally.
- Facilitated interdepartmental communication to enhance workflow and support patient care.
- Assisted administrative staff with routine clerical tasks.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Organized and maintained confidential filing systems for efficient information retrieval.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Processed documents and materials for dissemination to appropriate parties.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Handled confidential documents with discretion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to inquiries via phone, email, and in-person interactions.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Prepared expense reports in accordance with company policies and procedures.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Clerk
Kings Daughters Hospital
Ashland
05.2020 - 05.2025
- Trained new clerks on procedures and software used within the hospital environment.
- Resolved customer inquiries and complaints professionally, enhancing customer satisfaction.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Executed data entry tasks to update customer account records, ensuring accuracy and accessibility.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Managed office clerical functions with word processing, email, and office machines to streamline operations.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created memos, letters, emails, reports, and presentations for management.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
Bachelor of Science - Business Administration And Management
Ohio University
Athens, OH05-2014
Skills
- Patient record management
- Appointment scheduling
- Appointment coordination
- Document preparation
- Data entry accuracy
- Filing experience
- File systems management
- Office equipment operation
- Office supply inventory
- Phone reception
- Multiline phone handling
- Attention to detail
- Time management
- Time prioritization
- Task prioritization
- Verbal and written communication
- Cross-functional communication
- Phone etiquette
- Customer service
- Office correspondence
Timeline
Rehab Secretary
Cabell Hutington Hospital
05.2025 - Current
Clerk
Kings Daughters Hospital
05.2020 - 05.2025
Bachelor of Science - Business Administration And Management
Ohio University