Teena-Marie Lewis
Crestview,FL
Summary
Committed and dedicated Managing Partner with several years of valuable industry experience and a passion for management. Adapt at fostering a positive work environment and cultivating strong relationships with guests and employees. Strong leadership and communication skills with a hospitable customer service approach.
Overview
7
7
years of professional experience
Work History
Managing Partner
Bonefish Grill
Destin, FL
02.2020 - Current
- Increased customer satisfaction by implementing effective staff training.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Restaurant Manager
Bonefish Grill
Destin, FL
09.2018 - 02.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Culinary Manager
Bonefish Grill
Pensacola, FL
08.2017 - 09.2019
- Implemented following recipe procedures, ensuring consistency in taste and presentation across all dishes served.
- Motivated team of employees to maintain high standards of food preparation and efficiency.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen.
- Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.
- Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment for proper working condition and directed staff to clean and had repaired as needed.
- Reduced health risks and safety hazards by preparing food products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma -
Ft. Walton Beach High School
Ft. Walton Beach, Florida06.2000
Skills
- Operations Management
- Cost Control
- Team Development
- Customer Service
- Quality Control
- Staff Leadership
- Staff Motivation
- Training and Onboarding
- Critical Thinking
- Problem-Solving
- Collaboration and Teamwork
- Coaching and Mentoring
- ServeSafe Manager
Timeline
Managing Partner
Bonefish Grill
02.2020 - Current
Restaurant Manager
Bonefish Grill
09.2018 - 02.2020
Culinary Manager
Bonefish Grill
08.2017 - 09.2019
High School Diploma -
Ft. Walton Beach High School