Summary
Overview
Work History
Education
Skills
References
Awards
Certification
Timeline
Hi, I’m

Teena M. Johnson

Camden,NJ
Teena M. Johnson

Summary

Experienced Problem Management Specialist with a demonstrated history of working in the retail, banking, and fulfillment industry. Skilled in Leadership, Management, Volunteering, Customer Service Management, and Order Fulfillment. Strong information technology professional with a Master of Business Administration from the University of Phoenix. Transformational leader that is driven towards creating an inspiring vision for the future. I focus on motivating, developing, and managing others to achieve both personal and professional goals. A professional with strong soft skills that communicates effectively and is a team player that demonstrates the values and actions it takes to lead an organization to success.

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 7 years of management performance.

Graduate with foundational knowledge in Business Administration and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Dynamic individual with hands-on experience in problem solving and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Knowledgeable customer solutions with proven ability to oversee regional business operations efficiently. Successfully managed teams and enhanced sales processes, leading to significant growth in market penetration. Demonstrated expertise in team leadership and strategic planning.

Goal-oriented manager with distinguished experience in retail and distribution industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Possesses versatile skills in problem-solving, and collaboration Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Solutions` position. Ready to help team achieve company goals. Graduate with foundational knowledge in Business Administration and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

14
years of professional experience
1
Certification

Work History

Amazon.com

Area Manager
01.2023 - 01.2024

Job overview

  • Dedicated to supporting multi-site production by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric
  • Develop and design solutions to difficult problems, manage outside contractors and be on call for emergencies
  • Handle multiple projects and daily activities, meet deadlines and develop plans on how to accomplish departmental and distribution goals
  • Ensuring that all safety programs and procedures are followed, develop and maintain preventative maintenance programs and good working relationships with operations
  • Develop business plans and provide guidance and direction for the successful implementation of those plans
  • Help to develop, set and track budgets
  • Understand and implement safety programs
  • Successful candidates must have the ability to provide enriched feedback to enhance individual performance, provide associates with written performance appraisals including discipline and up to termination
  • Mentor all facilities associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond
  • Project planning and cost analysis
  • The Area Maintenance Manager promotes and conducts good housekeeping

Amazon Fulfillment

Problem Management Specialist
01.2017 - 01.2023

Job overview

  • Responsibility to problem solve misships within robotic, fluid, and jackpot departments
  • Maintains sufficient rates for manual palletize and fulfilling orders accurately for shipment
  • Performing fluid audits quarterly on the shift to reach DPMO (defects per million ordered) goals
  • Operating robotic machines for steady workflow
  • Created better processes to improve workflow and enhance productivity
  • Developing and training coworkers in learning audit processes and problem solve techniques

Wawa Inc.

Customer Service Manager
01.2010 - 01.2016

Job overview

  • Oversaw the implementation of recruiting, terminating, training, and conflict resolution
  • Performed weekly cycle counts as needed to control loss prevention and inventory accuracy
  • Had to site opportunities for store growth and expansion
  • Responsible for ensuring store profitability and achieving all financial metrics monthly and yearly
  • Delegated responsibilities to employees to meet company's expectations
  • Delivered exceptional customer service

Education

University Of Phoenix

Master’s from Business Administration
01.2021

University Overview

University Of Phoenix

Bachelor’s from Business Administration
01.2018

University Overview

Girard Academic Music Program

High School Diploma
01.2001

University Overview

Skills

  • Business Administration
  • Management
  • Training
  • Communication
  • Soft Skills
  • Goals and performance
  • Customer service
  • Leadership skills
  • Team leadership
  • Team development
  • Interpersonal communication

References

References
Upon request

Awards

Awards
  • International Honor Society in Business Delta Mu Delta.
  • Member of National Society of Leadership and Success.

Certification

  • Six Sigma Green Belt Certification - American Society for Quality.

Timeline

Area Manager
Amazon.com
01.2023 - 01.2024
Problem Management Specialist
Amazon Fulfillment
01.2017 - 01.2023
Customer Service Manager
Wawa Inc.
01.2010 - 01.2016
University Of Phoenix
Bachelor’s from Business Administration
Girard Academic Music Program
High School Diploma
University Of Phoenix
Master’s from Business Administration
Teena M. Johnson