Teena Weldon
Knoxville,IA
Summary
Dedicated professional with over 11 years in customer service and account supervision. Skilled in developing strong client relationships and efficiently resolving issues. Committed to delivering exceptional support that drives customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Account Specialist
Kinetic
Newton, IA
03.2015 - Current
- Assisted with customer inquiries and resolved issues promptly.
- Developed and maintained strong client relationships through regular follow-ups.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Received, prioritized and responded to multiple points of customer communication.
Front Desk Agent
Baymont inn & Suit Hotel
Pella, Iowa
06.2013 - 03.2015
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservations using property management software efficiently.
- Addressed guest inquiries and resolved issues promptly and courteously.
- Coordinated with housekeeping to ensure room readiness and cleanliness.
- Provided local information and recommendations to enhance guest experience.
Front Desk Agent
Super 8 Motel
Pella, Iowa
09.2010 - 06.2013
- Greeted and assisted guests with check-in and check-out processes.
- Addressed guest inquiries and resolved issues promptly and courteously.
- Provided local information and recommendations to enhance guest experience.
- Managed reservations using property management software efficiently.
- Coordinated with housekeeping to ensure room readiness and cleanliness.
- Processed payments and maintained accurate financial records daily.
Education
Bachelor of Arts - Psychology And Human Services
Buena Vista University
Newton, IA05-2012
High School Diploma -
Knoxville High
Knoxville, IA05-1980
Skills
- Client relationship management
- Account supervision
- Issue resolution
- Data organization
- Clear communication
- Customer satisfaction
Timeline
Account Specialist
Kinetic
03.2015 - Current
Front Desk Agent
Baymont inn & Suit Hotel
06.2013 - 03.2015
Front Desk Agent
Super 8 Motel
09.2010 - 06.2013
Bachelor of Arts - Psychology And Human Services
Buena Vista University
High School Diploma -
Knoxville High