Teena Woods

• Worked for Component Solutions part time and full time for 25+ years
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.

• Main tasks were to manage floor team daily during hours of operations and customer care.
• Moved to corporate trainer in 1998 and opened 4 new locations as training supervisor
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated work of 20+ floor employees to improve performance.

3 years

• Honor Roll [Semester and Year]