Teena Henry

- Ordering & Inventory: Analyzing store inventory levels and using a company handheld device to write product orders for upcoming deliveries.

- Merchandising: Unloading carts, stocking shelves, rotating products for freshness, and building eye-catching promotional displays for brands like Lay's, Doritos, and Cheetos.

- Vendor Relations: Acting as the face of Frito-Lay at the store level, checking in shipments with store receivers, and resolving management complaints.

- Early morning schedules, various shift lengths, and physical demands have made me experienced in adapting to stressful situations.

• Maintained order and cleanliness of work areas to conform with health codes.
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.
• Cross-trained in other kitchen positions to support the team and meet customer needs.
• Received food orders from individuals and explained offerings.
• Followed recipes and customer requests to prepare high-quality, delicious meals.
• Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
• Operated a cash register to process cash, check and credit card transactions.

• Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests.
• Greeted customers, answered questions and recommended specials, and desserts to increase profits.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Accommodated guests with children and special needs to promote a comfortable dining experience.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Exchanged and returned items, noting all details in the company database and placing returned merchandise in bins for restocking.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Greeted customers promptly and responded to questions.
• Maintained the work area in a clean and neat manner.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Stayed up to date on current item discounts to support promotions.
• Cross-trained in Pick-up and Self-check out roles in order to provide skilled backup for team members.