TeeOnna Durr
Grand Rapids,MI
Summary
Dynamic manager with a proven track record at McDonald’s, excelling in team leadership and customer service. Skilled in optimizing operations and training staff, I enhanced workflow efficiency and resolved conflicts effectively. Committed to fostering a productive environment, I implemented strategic planning to maximize performance and ensure high-quality service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
McDonald’s
Grand Rapids, MI
01.2026 - 04.2026
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored staff on food safety protocols and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with teams to enhance the speed of service during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Machine Operator/Assembler/hilo Driver
Lacks Manufacturing
Grand Rapids, MI
09.2019 - 03.2025
- Operated CNC machines to produce precision components meeting quality standards.
- Monitored machine performance and made adjustments to optimize production efficiency.
- Conducted routine maintenance on equipment to ensure reliable operation and minimize downtime.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Trained new operators on safety protocols and proper machine handling techniques.
- Inspected finished products for compliance with specifications, ensuring high-quality output.
- Assisted in troubleshooting mechanical issues, contributing to rapid problem resolution and minimal disruption.
Crew Member
McDonald’s
Grand Rapids, MI
08.2016 - 09.2019
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Operated kitchen equipment efficiently to prepare menu items according to safety standards.
- Maintained cleanliness of work areas, ensuring compliance with health regulations.
- Collaborated with team members to optimize workflow during peak hours.
Education
High School Diploma -
Union High School
Grand Rapids, MI06.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Strategic planning
- Documentation and reporting
- Cross-functional teamwork
- Project planning
- Performance management
- Staff development
- Shift scheduling
- Conflict resolution
- Self Motivation
- Adaptability
Certification
Forklift license
Timeline
Manager
McDonald’s
01.2026 - 04.2026
Machine Operator/Assembler/hilo Driver
Lacks Manufacturing
09.2019 - 03.2025
Crew Member
McDonald’s
08.2016 - 09.2019
High School Diploma -
Union High School