Teesha Rodriguez
Douglas
Summary
Achieved high customer satisfaction by expertly managing appointment scheduling and billing support.,Resolved customer concerns efficiently during high-volume call scenarios.,Maintained strict confidentiality while delivering superior service in high-pressure environments.,Optimized office operations using proficiency in Microsoft Office and collaborative tools.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Wyoming Cosmetic & Family Dental
01.2023 - 01.2024
- Provided exceptional customer service and support to patients.
- Maintained confidential records and accurate documentation.
- Coordinated appointment scheduling and patient communications.
- Assisted with billing inquiries and account support.
- Worked effectively while managing multiple priorities.
Dental Assistant / Receptionist
Gentle Touch Dental
09.2021 - 11.2022
- Managed incoming and outgoing phone calls while delivering professional customer service.
- Scheduled appointments and maintained provider calendars.
- Verified insurance benefits and processed claims.
- Processed payments and maintained account records.
- Maintained electronic records and office documentation.
- Assisted patients with questions and resolved concerns.
Dental Assistant / Receptionist
Hartman Family Dentistry
09.2020 - 03.2021
- Provided front-office support and customer service.
- Scheduled appointments and coordinated patient communications.
- Processed billing inquiries and payment collection.
- Maintained accurate records and administrative files.
Customer Service Associate
Good 2 Go
08.2018 - 04.2019
- Delivered excellent customer service in a high-volume environment.
- Handled cash, credit card, and check transactions accurately.
- Resolved customer concerns professionally and efficiently.
Education
High School Diploma - undefined
Guernsey-Sunrise High School
Skills
- Customer Service
- Client Support
- Phone Support
- Email Communication
- Scheduling
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Insurance Verification
- Records Management
- Google Docs
- Google Sheets
- Microsoft Teams
- Zoom
- Billing Support
- Attention to Detail
Certification
X-Ray Certification
ADDITIONAL EXPERIENCE
- Stay-at-Home Parent | 2024 – Present
- Managed household budgeting, scheduling, records, appointments, and communications while coordinating multiple responsibilities.
- Demonstrated strong organization, time management, multitasking, and problem-solving skills.
Timeline
Dental Assistant
Wyoming Cosmetic & Family Dental
01.2023 - 01.2024
Dental Assistant / Receptionist
Gentle Touch Dental
09.2021 - 11.2022
Dental Assistant / Receptionist
Hartman Family Dentistry
09.2020 - 03.2021
Customer Service Associate
Good 2 Go
08.2018 - 04.2019
High School Diploma - undefined
Guernsey-Sunrise High School