Teesha Ros
Lehi,US
Summary
Fraud Prevention Specialist with proven ability to develop and implement effective anti-fraud strategies. Achieved significant reductions in fraud incidents through thorough risk assessments and compliance improvements. Expertise in data analysis and loan evaluation, with a strong track record of identifying fraudulent patterns. Highly adaptable and motivated, excelling in independent roles while quickly acquiring new skills.
Overview
13
13
years of professional experience
Work History
Fraud Prevention Specialist
Mountain America Credit Union
Remote, UT
06.2025 - Current
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams..
- Monitored daily transaction activities to detect unauthorized access and potential fraud.
Loan officer
Mountain American Credit Union
Remote, UT
11.2023 - 06.2025
- Assess loan applications, ensuring compliance and accuracy.
- Evaluated credit applications and financial histories, ensuring informed lending decisions that reduced default risks.
- Provided exceptional customer service, fostering trust and long-term relationships with clients.
- Educated clients on various loan products, tailoring solutions to meet individual needs and driving increased sales.
- Maintained accurate records of transactions and client interactions, ensuring compliance with regulatory standards.
- Analyzed credit data and financial histories to inform lending decisions, resulting in a marked reduction in default rates.
- Guided customers to optimal solutions, enhancing satisfaction and loyalty.
Specialized Sales
Wayfair
Remote, UT
05.2019 - 11.2023
- Processed orders securely, ensuring efficiency and customer trust.
- Consistently exceeded sales targets, boosting team revenue.
- Facilitated communication with suppliers, resolving customer issues swiftly.
- Supported team members in achieving sales goals through expert guidance.
- Cultivated strong customer relationships, enhancing satisfaction and loyalty through personalized service and attentive problem-solving.
Administrative Manager
Kirby- Prestige Marketing LLC
Remote, UT
01.2018 - 05.2019
- Managed payroll processes ensuring accurate and timely employee payments.
- Resolved customer issues promptly, enhancing satisfaction and retention.
- Scheduled meetings and travel efficiently, optimizing time management.
- Processed sales orders accurately, maintaining data integrity.
- Controlled office inventory, ensuring resource availability and cost efficiency.
- Streamlined payroll operations, ensuring timely employee payments and reducing processing errors, leading to improved team morale.
Sales Manager
Kirby- World Class LLC
, UT
09.2014 - 01.2018
- Door to door sales
- Cultivated client relationships, boosting sales and expanding opportunities.
- Closed deals independently, enhancing revenue streams.
- Resolved customer inquiries and issues, improving satisfaction.
- Processed payments efficiently, ensuring seamless transactions.
Barista
Starbucks
06.2013 - 09.2014
- Efficiently process customer payments, enhancing transaction accuracy.
- Communicate coffee blend details, improving customer satisfaction.
- Boost sales by 60% through innovative merchandise displays.
- Prepare and serve a variety of beverages, ensuring quality and consistency.
Skills
- Self-motivated
- Excellent communication
- Research skills
- Relationship building
- Data analysis
- Identity verification
- Compliance auditing
- Customer relationship management
- Risk assessment
- Financial analysis
- Attention to detail
- Team collaboration
- Data-driven decision making
Accomplishments
- Won employee of the month 3 times in a row
- 4 months of 25 units in a row sold
- Best month in business of 32 units sold
- 25 months of 18 units sold
- 10 months of 30 booked appointments sold
- Best day in business of 4 units sold and 7 appointments sold
- Won 8 free trips all expensed paid for being top sales consultant in division
Timeline
Fraud Prevention Specialist
Mountain America Credit Union
06.2025 - Current
Loan officer
Mountain American Credit Union
11.2023 - 06.2025
Specialized Sales
Wayfair
05.2019 - 11.2023
Administrative Manager
Kirby- Prestige Marketing LLC
01.2018 - 05.2019
Sales Manager
Kirby- World Class LLC
09.2014 - 01.2018
Barista
Starbucks
06.2013 - 09.2014