Teeya Jones
Chesterfield
Summary
Organized and dedicated with proven track record of providing exceptional service and leadership abilities on high-functioning, high performance teams. Offering a keen eye for details and strong decision-making abilities to manage cross-functional workloads in a fast paced environment. Looking to utilize my educational background and previous experience to further my professional career
Overview
6
6
years of professional experience
Work History
Digital Account Manager
Commerce Bank
02.2023 - Current
- Collaborated with team members to provide cross functional support to resolve complex issues, internal and external
- Troubleshoot software and hardware issues to improve web accessibility, presence and user-friendly access
- Handled high volume inquiries related to function, navigation and client engagement with digital tools and billing
Administrative Office Manager
American Industrial Trans
07.2022 - 01.2023
- Prepared itineraries for transportation, organized records, schedules, expense reports and bookkeeping
- Performed routine audits and oversight of billing calculations for internal reporting and accuracy
- Collaborated with leadership to review and compose bid package development
Store Manager
Midwest Mobility Solutions, AT&T
11.2021 - 07.2022
- Lead, supervised, and coached associates in the rapidly changing environment of the wireless industry
- Provided optimum care and rectified escalated situations to meet customers' needs
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
Retention Account Manager
CarShield
12.2020 - 11.2021
- Created positive experiences by leveraging extensive knowledge of business products and services
- Employed forward thinking strategies to address and resolve client concerns
- Ability to de-escalate situations and make sound decisions in difficult circumstances while quickly producing a satisfying solution for both the client and the company
Accounting/Sales Manager
Edify Marketing
06.2019 - 03.2020
- Managed client portfolios, fostered long term partnerships and achieved business objectives through targeted account management strategies
- Presented sales campaigns to new and perspective clients to promote technical advancement and featured new products
- Motivated, coached and equipped new associates with useful marketing strategies and cross-selling methods to drive revenue
Education
Bachelor of Arts - Business Management, Finance, Communications
Illinois College
Jacksonville, IL05.2019
Skills
- Efficient Multitasker Proficient with current technology, including Microsoft Excel and Google Suite
- Excellent verbal and written communication skills per my degree in communications
- Customer service-minded, with more than nine years of experience
- Strong leadership and interpersonal skills
Timeline
Digital Account Manager
Commerce Bank
02.2023 - Current
Administrative Office Manager
American Industrial Trans
07.2022 - 01.2023
Store Manager
Midwest Mobility Solutions, AT&T
11.2021 - 07.2022
Retention Account Manager
CarShield
12.2020 - 11.2021
Accounting/Sales Manager
Edify Marketing
06.2019 - 03.2020
Bachelor of Arts - Business Management, Finance, Communications
Illinois College
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