Tefoni Smith

As a care coordinator at a high-growth, healthcare tech start-up, I developed a groundbreaking, specialized, health navigation product, designed to address the healthcare disparities and social determinants of health (SDoH) for over 4 million eligible members in both Black/LGBTQ+ communities.

• Assumed liaison role between internal stakeholders, cross-divisions, program service providers and families in care planning and service coordination activities.
• Maintained 95% MSAT scores
• Assessed 300+ members to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Developed key tools to optimize workflow and strategies.
• Instrumental in team building and maintaining a cohesive environment

Offering excellence in patient care, fostering collaborative teamwork, and demonstrating unwavering support to ensure high morale.

• Used principles of growth and development to provide age-specific treatment and care.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Supported patient admissions, discharges, and transfers to promote team productivity.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Proven track record of providing high-quality, nurturing support to new mothers and infants. Skilled in assisting with postpartum care, breastfeeding support, and newborn monitoring. Strong commitment to promoting the well-being of both mothers and babies through attentive care and effective collaboration with the healthcare team.

• Monitored High Risk antepartum/postpartum population (Pre. Eclampsia, Placenta Previa, Infant Loss, etc.)
• Educated mother/infant with latching, breastfeeding, pumping, & bottle feeding
• Quickly responded to situations impacting safety and security to the unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.