Tega Coleman

Transportation Dispatcher

Redstone Trucking

Monroe, NC

02.2024 - Current

Ensured compliance with Federal Motor Carrier Safety Regulations.
Provided support to drivers in regards to directions, paperwork.
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Assisted in training new dispatchers, sharing best practices and company-specific procedures.
Trained and evaluated employees to ensure work performance met company standards.
Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
Advised personnel about accidents, weather conditions or other hazards.
Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
Ensured all paperwork was completed accurately and in a timely manner.
Utilized routing software to optimize delivery routes, improving efficiency.
Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
Effectively resolved complaints by working closely with customers.
Addressed questions, problems or requests for service or equipment.
Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
Relayed work orders, messages or information using telephones or two-way radios.
Developed strategies for increasing efficiency within the transportation department.
Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Created daily reports detailing truck movements, delays, accidents or other incidents.