Tega Coleman
Redstone Materials
MONROE,NC
20
years of professional experience
Results-driven lead dispatcher with a strong focus on leadership, problem-solving, and customer service. Proven ability to optimize operations and enhance team collaboration, leading to improved delivery efficiency and customer satisfaction.
Work History
Lead Dispatcher
3 Years- Oversaw a team of dispatchers, providing training and mentorship to improve operational efficiency.
- Implemented process improvements that reduced delivery delays and increased response times for client inquiries.
- Managed communication between drivers, clients, and management to ensure seamless logistics operations.
- Coordinated daily dispatch operations to optimize delivery schedules and enhance customer satisfaction.
- Resolved conflicts related to scheduling or route changes, maintaining strong relationships with stakeholders.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Analyzed customer feedback and provided solutions to improve customer service.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
Assistant Manager Bus Transportation
5 Years 2 Months- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted regular evaluations of driving skills to ensure adherence to operational standards.
- Established clear expectations for driver conduct with detailed codes of ethics that encouraged professionalism at all times.
- Ensured student safety by adhering to all traffic regulations and school district policies.
- Conducted pre-trip and post-trip vehicle inspections to maintain operational integrity.
- Managed diverse student populations, fostering a positive and inclusive environment on the bus.
- Trained new drivers on safety protocols and best practices for student transport.
- Implemented efficient route planning to optimize travel time while ensuring timely arrivals at destinations.
- Assisted in training new bus drivers to ensure they were familiar with district policies, procedures, and best practices for safe student transportation.
- Maintained accurate records of daily mileage logs, fuel expenses, incident reports, and other relevant documentation related to bus operations.
- Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
- Managed emergency situations effectively, prioritizing student safety and well-being above all else.
- Communicated regularly with parents regarding pick-up times, drop-off locations, and any incidents that occurred on the bus.
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Worked closely with school administration and transportation to maintain smooth operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Medical Office Manager
3 Years 4 Months- Implemented electronic health record (EHR) systems, optimizing patient data management and accessibility for staff.
- Streamlined office procedures to enhance patient scheduling and improve overall operational efficiency.
- Supervised billing and coding processes, ensuring compliance with healthcare regulations and accuracy in claims submission.
- Developed training programs for new hires, fostering a knowledgeable team equipped to handle diverse patient needs.
- Streamlined office operations by implementing efficient filing systems and procedures.
- Coordinated schedules and meetings to optimize staff productivity and communication.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Mental Health Referral Specialist
4 Years 5 Months- Coordinated referral processes to ensure timely patient access to services.
- Implemented process improvements that enhanced referral turnaround times.
- Assisted clients in navigating healthcare options and resources effectively.
- Maintained accurate and up-to-date records in electronic health systems.
- Collaborated with healthcare providers to streamline communication and referrals.
- Trained new staff on referral protocols and system usage for efficiency.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Scheduled appointments with specialists on behalf of clients.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Linked families to relevant community support to meet non-medical needs.
- Assisted with completion of referral forms and verified data accuracy and completion
- Attended continuing education courses to stay current on referral processes and best practices.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
CEO
5 Years 8 Months- Oversaw financial performance, ensuring effective budget management and resource allocation for sustainable growth.
- Directed strategic initiatives to enhance operational efficiency and service delivery across multiple care locations.
- Implemented data-driven decision-making processes to improve patient outcomes and satisfaction ratings.
- Cultivated partnerships with healthcare providers to expand service offerings and increase market presence.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Attended Medicaid, LME, and DHHS meetings
- Hired Medical and Clinical Directors
- Worked with Children, Adolescents, and adults with mental and medical diagnoses
- Conducted In-House and external audits
- Advocated for clients in court cases and clients that needed assistance
- Completed Medicaid and private insurance billings
- Completed payroll
- Created and Updated Policy and Procedure Manuals as needed to comply with LME, Medicaid, DHHS, and Carf
Education
Medical Office Administration - Medical Office
High School Diploma
Skills
Rapid decision making
Call prioritization
Motivation techniques
Logistics documentation
Processing orders
Incident reporting
Task delegation
Training new hires
Onboarding training
Route scheduling
Order management
Operational leadership
Multitasking and organization
Analytical thinking
Delegating work
Customer service
Team collaboration
Judgment skills
Excellent communication
Interdepartmental collaboration
Crisis management
Dependability
Prioritizing calls
Dispatch software
Timeline
Lead Dispatcher
Redstone Materials
08.2023 - CurrentRead More
Assistant Manager Bus Transportation
Union County Public Schools
06.2018 - 08.2023Read More
Medical Office Manager
Stratford Homecare
04.2016 - 08.2019Read More
Mental Health Referral Specialist
Agape Services
11.2011 - 04.2016Read More
CEO
Family Homecare Services
03.2006 - 11.2011Read More
New River Community College
Medical Office Administration from Medical Office
Read More
Anson Sr High
High School Diploma
Read More