Tegan R. Reynolds

• Executed Forbes guidelines to achieve remarkable customer satisfaction.
• Provided accurate responses to inquiries based on available information.
• Facilitated communication of updates regarding estate changes to enhance customer service.
• Adhered to both new and existing estate policies to improve customer assistance.
• Used work databases to verify existing members and assisted new members with filling out forms.
• Scheduled travel dates and events with upcoming customers and existing members while cross-referencing the schedule database to ensure availability.
• Went above and beyond to provide guests with outside information on what other activities to do and where to go in order to further enjoy their stay at Biltmore.
• Full Time| Hours/week: 40

Coordinated shipments and deliveries for timely resource distribution.
Oversaw volunteer operations to sustain an engaged and capable team.
Coordinated operational tasks for efficient workflow.
Developed and implemented organizational procedures and policies to streamline operations and improve overall efficiency.
Worked with community partners and stakeholders to increase the impact of non-profit programs.

Achievements:

Developed an effective logistics strategy to accelerate delivery schedules.
Increased volunteer retention rates through effective coordination and engagement strategies.
Supported growth initiatives, elevating the non-profit's status within the community.

• Scheduled appointments and coordinated referrals using electronic health record systems.
• Managed patient check-in and check-out processes to ensure efficient clinic operations.
• Assisted in handling patient inquiries, providing clear information regarding services and procedures.
• Trained new reception staff on office procedures and software applications for operational efficiency.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed multi-line phone system and pleasantly greeted patients.

• Finalized sales, collected necessary deposits, and enhanced employee performance.
• Handled system checks for back-office work, such as end of day, payroll, and on-board learning.
• Handled and processed invoices of imported goods, worked with cataloging and sorting invoices through Goodwill’s database.
• Kept up with quality control, making sure the shelves were held to the highest of standards.
• Looked over, and helped build schedules for the week, ensuring proper staffage during peak work hours.
• Trained and mentored staff on best practices in retail management and customer service.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Verified data, maintained logs and files, and compiled data for team operations.
• Utilized Excel, Word, and Office applications to monitor appointments, sales, and employee timekeeping.
• Ensured customer satisfaction by resolving complex problems.
• Coordinated truck orders to ensure stock availability.
• Streamlined invoice processing and inventory verification.
• Fostered a collaborative team environment, promoting open communication and teamwork among staff.
• Managed and motivated employees to be productive and engaged in work.

• Ensured a warm welcome and prompt service for each guest.
• Supplied guests with recommendations for local attractions to enhance their visit.
• Coordinated with various departments such as maintenance and service lines to ensure exceptional guest care.
• Maintained comprehensive records of hotel budget, room availability, and services for upper management.
• Executed tasks including copying, faxing, and email filing.
• Managed front desk operations, ensuring efficient check-in and check-out processes.
• Coordinated with housekeeping to ensure room readiness and cleanliness standards were met.
• Assisted in training new front desk staff on operational procedures and customer service excellence.
• Developed rapport with guests, enhancing their overall experience through personalized service interactions.

• Coordinated with management to ensure superior quality of incoming ingredients.
• Ensured adherence to food safety, hand washing procedures, and safety guidelines.
• Managed and disseminated information on upcoming limited-time items to ensure employee readiness.
• Collaborated with IT to document and resolve database technical issues, including connection problems and data loss.
• Trained new employees on equipment usage and job application skills to ensure consistent quality work.
• Oversaw daily production of artisan breads and pastries, ensuring quality standards were consistently met.
• Developed and implemented new recipes, enhancing product variety and customer satisfaction.
• Coordinated special orders for events such as weddings or corporate functions, ensuring satisfaction through attention to detail.

• Directed and managed walk-ins during lunch, and dinner rush
• Promoted sales through advertisement and verbal recommendation of food and drink.
• Welcomed guests and managed seating arrangements to optimize customer flow.
• Provided exceptional service by addressing guest inquiries and resolving issues promptly.
• Collaborated with kitchen staff to ensure timely food delivery and accurate order processing.
• Maintained cleanliness of front-of-house areas to create a welcoming environment for guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.