Tegan Smothers
Hartselle,USA
Summary
Competent receptionist with extensive experience in front office operations, including managing multi-line phone systems and greeting visitors. Demonstrated strong organizational skills and ability to multitask while maintaining professionalism under pressure. Previous roles contributed to improved efficiency in administrative processes and enhanced customer service experiences.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Receptionist
River City Center
Decatur, Alabama
06.2025 - Current
- Answered multi-line phone system and routed calls efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and directed them to appropriate departments.
- Assisted visitors with inquiries about services and programs, enhancing their understanding and experience.
- Delivered excellent customer service during interactions with internal and external customers, fostering positive relationships.
- Maintained an organized reception area and ensured supplies were stocked.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Coordinated incoming mail distribution, courier services, faxes, and photocopying to ensure timely support for office operations.
Merchandising Specialist
Tyndale Advisors
Memphis, USA
11.2024 - 06.2025
- Developed planograms and schematics to improve product visibility and placement, enhancing overall shopper engagement. Executed stock management and store resets to ensure optimal inventory organization and maintain store presentation standards. Created visual merchandising layouts based on customer purchasing patterns to drive sales and improve product accessibility. Conducted store resets to uphold brand standards and elevate shopper experience.
- Developed planograms and schematics to improve product visibility and placement, enhancing overall shopper engagement.Executed stock management and store resets to ensure optimal inventory organization and maintain store presentation standards.Created visual merchandising layouts based on customer purchasing patterns to drive sales and improve product accessibility.Conducted store resets to uphold brand standards and elevate shopper experience.
- Analyzed market trends to inform product selection and inventory management.
- Collaborated with vendors to secure optimal pricing and product availability.
Private Caregiver
Moore Domestic
Madison, USA
10.2017 - 06.2022
- Collaborated with families to create personalized care plans that addressed individual needs.
- Assisted residents with grooming, eating, and bathing to promote dignity and comfort.
- Managed household chores and provided companionship to foster a supportive living environment.
Patient Care Technician
Volunteer of America
Hartselle, USA
08.2010 - 10.2017
- Provided grooming, eating, and bathing assistance to promote dignity and well-being.
- Coordinated with family members to create personalized care plans that addressed individual needs.
- Performed household chores to create a comfortable living environment while offering companionship.
Shift Manager
Hardees
Athens, USA
03.2003 - 07.2010
- Trained and mentored staff on best practices and customer service techniques, fostering a knowledgeable and efficient team.
- Supervised shifts, ensuring high standards in quality, service, and cleanliness to enhance customer experience.
- Cultivated positive working relationships with staff, customers, and vendors to support a collaborative work environment.
Education
High School Diploma -
Cullman High School
Cullman, AL05-2000
Nursing -
Georgia Training Center
Columbus, GASkills
- Multi-line operation
- Telephone communication
- Front desk operations
- Customer service
- Client relations
- Client support
- Data entry accuracy
- Recordkeeping
- Documentation
- Computer operation
- Computer skills
- Windows
- Time management
- Multitasking
- Attention to detail
- Effective communication
- Team collaboration
- Payment processing
- Cash register
- Positive attitude
- Patient care
Certification
- BLS Certification
- CNA
- CPR Certification
Additional Information
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Receptionist
River City Center
06.2025 - Current
Merchandising Specialist
Tyndale Advisors
11.2024 - 06.2025
Private Caregiver
Moore Domestic
10.2017 - 06.2022
Patient Care Technician
Volunteer of America
08.2010 - 10.2017
Shift Manager
Hardees
03.2003 - 07.2010
High School Diploma -
Cullman High School
Nursing -
Georgia Training Center