NICOLE ARMSTRONG
WESTPARK
Summary
Organized Receptionist with expertise in customer service and office management. Skilled in managing appointments, maintaining accurate records, and enhancing patient interactions. Demonstrates effective communication and time management in fast-paced environments, fostering positive relationships with diverse clients. Committed to improving office efficiency and client satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Receptionist
Electrial Intersystem Network
West Park
10.2024 - 05.2025
- Answered multi-line phone system and routed calls efficiently.
- Greeted visitors and directed them to appropriate personnel.
- Greeted visitors and provided them with assistance.
- Coordinated office supplies inventory and ordered replacements.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments and maintained calendar for executives.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Managed incoming and outgoing mail for the office.
- Coordinated office supplies inventory and ordered replacements as needed.
- Maintained organized filing system for documents and records.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Developed and maintained a filing system for essential documents, improving office organization.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with basic accounting tasks, including invoicing and receipts processing.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed company database and ensured the accuracy of contact information.
Medical Office Assistant
Gemini OBGYN
Pembroke Pines
02.2009 - 09.2024
- Managed patient scheduling and appointment confirmations for efficient office workflow.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted in patient intake, collecting medical histories and insurance information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
- Maintained electronic health records with accuracy and confidentiality standards.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Greeted patients and visitors in a professional and friendly manner.
- Supported front desk operations by greeting patients and answering phone inquiries.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Recorded vital signs such as temperature, pulse, and blood pressure for patient assessments. such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with referrals and prepared medical records for patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted physicians during examinations by providing instruments and supplies.
- Maintained a clean work environment by adhering to infection control protocols.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Collaborated with medical staff to enhance patient care experiences consistently.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Provided education to patients about their medications or treatments.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Education
Nursing Assistant -
Learey Technical Center
Tampa, FL02-2004
Medical Assistant -
Municipal Training Center
Brooklyn, NY02-1998
High School Diploma -
Edison Job Corps Center
Edison, NJ05-1994
Clerk Typist -
SUNY At Albany
Albany, NY11-1993
Skills
- Appointment scheduling
- Electronic health records
- Customer service
- Front desk operations
- Billing support
- Data entry
- Document management
- File management
- Data management
- Administrative support
- Office administration
- Call handling
- Multi-line operation
- Documentation
- Customer/Client relations
- Communication skills
- Service-oriented mindset
Certification
- Medical Assistant
- Nursing Assistant
- Clerk Typist
Accomplishments
- Employee of the month
Timeline
Receptionist
Electrial Intersystem Network
10.2024 - 05.2025
Medical Office Assistant
Gemini OBGYN
02.2009 - 09.2024
Nursing Assistant -
Learey Technical Center
Medical Assistant -
Municipal Training Center
High School Diploma -
Edison Job Corps Center
Clerk Typist -
SUNY At Albany