ELIZABETH AQUINO
Los Angeles,CA
Summary
Dynamic leader with extensive experience in office administration and customer relations. Enhanced client satisfaction through effective communication and streamlined operations. Proven track record in managing appointment scheduling and inventory control, resulting in a well-organized and efficient workplace.
Overview
11
11
years of professional experience
Work History
Receptionist
Step Up On Second
West Hollywood, California
04.2025 - Current
- Maintained organized reception area to create welcoming environment.
- Coordinated communication between clients and service providers.
- Assisted with administrative tasks, including filing and document preparation.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Greeted visitors and provided necessary assistance.
- Performed accurate data entry tasks into various computer systems.
- Managed incoming mail distribution, courier services, faxes, and photocopying requests.
- Monitored office supplies inventory and placed orders as needed.
Receptionist
Acura of Los Angeles
Culver City, USA
01.2025 - Current
- Handled incoming and outgoing calls promptly and professionally.
- Answered phones according to organizational protocols, providing accurate information to callers.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Guided customers to Appointment Department, ensuring timely access to services.
- Greeted visitors warmly and ensured they had a positive experience.
- Gained foundational knowledge of Business Development Center services to assist customers effectively.
Shift Supervisor
PLS Financial Services
Los Angeles, USA
02.2024 - 10.2024
- Managed team of employees to ensure smooth and efficient shift operations.
- Managed store closing and opening procedures to ensure safety and security for staff and store.
- Held team members accountable during shift by effectively coaching to improve performance.
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels.
- Oversaw inventory levels and reduced loss by adhering to company systems and guidelines.
- Monitored employee morale and resolved concerns to maintain a positive work environment.
- Used company tools and resources to train employees.
- Completed log turnover for relieving shift supervisor, ensuring all details were accurately documented.
Food Services Prep
Cedars Sinai Medical Center
Los Angeles, USA
03.2020 - 01.2021
- Executed patient order requests promptly to meet diverse dietary needs in a fast-paced environment.
- Enforced strict adherence to local health codes by monitoring food temperatures regularly.
- Maintained cleanliness of work area throughout shifts to uphold health and safety standards.
- Strictly followed all company policies regarding food storage, rotation and labeling procedures.
- Kept cook station clean and organized to meet company standards and sanitation requirements.
- Monitored inventory levels and replenished supplies regularly.
- Adapted quickly when faced with unexpected changes in order tickets or customer requests.
CSR
PLS Financial Services
Los Angeles, USA
01.2020 - 12.2020
- Leveraged in-depth product knowledge to offer tailored suggestions and recommendations to enhance customer experience.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Coordinated order fulfillment processes and communicated detailed transaction information to ensure customer satisfaction.
- Processed payments accurately in order to complete transactions successfully.
- Utilized automated systems to log and retrieve call information.
- Performed data entry tasks efficiently to update customer records.
- Facilitated training for new team members on CRM software tools to ensure effective usage and integration into workflows.
Cashier Team Lead
El Pollo Loco
Los Angeles, USA
10.2018 - 02.2019
- Provide friendly and courteous service by greeting each guest with a smile and making them feel welcome
- Operated drive-thru station and collaborated with team member to ensure fast and efficient service delivery
- Balanced cash drawer and conducted daily audits to ensure accuracy
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Maintained clean checkout area by sweeping floors, wiping down counters, and emptying trash receptacles
Cashier Team Lead
Nonna Empanadas
Los Angeles, USA
07.2016 - 08.2017
- Delivered quick, professional, and friendly check-out experience to customers.
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Opened bank registers 1 and 2 to facilitate seamless operations at shift start.
- Assisted with closing duties such as counting money and reconciling receipts.
- Communicated with restaurant manager about inventory levels, customer inquiries, and new product offerings to support operational planning.
- Answered restaurant phone and recorded customer requests for deliveries, large orders, or reservations to enhance service efficiency.
Sales Associate
Superdry
Los Angeles, USA
10.2015 - 06.2017
- Greeted customers warmly and offered assistance.
- Assisted customers in finding and selecting products to enhance shopping experience.
- Operated cash register and POS to process sales transactions and handle payments.
- Met Superdry merchandising standards by keeping store stocked and products faced.
- Maintained accurate inventory records to support timely restocking and product availability.
- Executed cleaning tasks to maintain store standards and ensure customer satisfaction with organized environment.
- Maintained cleanliness of work area by regularly tidying and organizing supplies., organized and free of clutter at all times.
Education
High School -
Central City Value High School
CA06-2015
Skills
- Telephone communication
- Multi-line operation
- Appointment scheduling
- Client management
- Data entry
- Office administration
- Recordkeeping
- Correspondence management
- Equipment operation
- Time management
- Multitasking ability
- Organizational skills
Projects
La Fayette Park Library, Volunteered to read to kids between 4-6 years in reading or with homework. Helped the community library with projects for older kids 10+ years. Stocked library books that were back from homes.
Languages
- English, Bilingual
- Spanish, Advanced
Timeline
Receptionist
Step Up On Second
04.2025 - Current
Receptionist
Acura of Los Angeles
01.2025 - Current
Shift Supervisor
PLS Financial Services
02.2024 - 10.2024
Food Services Prep
Cedars Sinai Medical Center
03.2020 - 01.2021
CSR
PLS Financial Services
01.2020 - 12.2020
Cashier Team Lead
El Pollo Loco
10.2018 - 02.2019
Cashier Team Lead
Nonna Empanadas
07.2016 - 08.2017
Sales Associate
Superdry
10.2015 - 06.2017
High School -
Central City Value High School