Tegan Tam
Harvey,LA
Summary
Insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Training Sales Associate
HOTWORX
Marrero, Louisiana
11.2024 - Current
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Insurance Claims Specialist
Clear Vision Center
Gretna, Louisiana
06.2023 - Current
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
- Processed requests for additional documentation from customers in a timely manner.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Checked documentation for appropriate coding, catching errors and making revisions.
Front Desk Receptionist
Clear Vision Center
Gretna , LA
06.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Customer-oriented approach increased sales.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Server
Our Mom’s
Baton Rouge , Louisiana
06.2021 - 12.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Team Member
Smoothie King
Baton Rouge, Louisiana
05.2020 - 07.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Attended staff meetings to stay updated on company policies and procedures.
Education
Bachelor of Science - Psychology
Delgado Community College
New Orleans, LASkills
- Insurance knowledge
- Claims analysis
- Data Entry
- Teamwork and Collaboration
- Customer Service
- Background in insurance
- Professional Demeanor
- Research skills
- Problem-Solving
- Effective Communication
- Patient contact
- Policy Interpretation
- Sales experience
- Sales background
Timeline
Training Sales Associate
HOTWORX
11.2024 - Current
Insurance Claims Specialist
Clear Vision Center
06.2023 - Current
Front Desk Receptionist
Clear Vision Center
06.2023 - Current
Server
Our Mom’s
06.2021 - 12.2022
Team Member
Smoothie King
05.2020 - 07.2022
Bachelor of Science - Psychology
Delgado Community College