Tegan Hilton

Facilitated order verification processes to ensure accuracy before production, delegating complex issues to specialized team members.

• Managed table installation at BJ's Wholesale Club.
• Facilitated discussions with shoppers about free consultations for solar home energy solutions.
• Assessed customer eligibility through system checks, arranged consultations, and communicated foundational details.

Engaged in training process, concluding that role did not align with career aspirations.

• Streamlined order processing to enhance customer satisfaction and expedite transactions.
• Coordinated preparation of dine-in and to-go orders for customers and delivery drivers, ensuring all necessary items were included and additional requests were accommodated.
• Oversaw continuous cleaning of dining areas and service counters to promote a welcoming atmosphere.
• Managed baking of cookies, tea preparation, and maintenance of Coca-Cola Freestyle machines to enhance beverage service.
• Supervised closing procedures to uphold cleanliness standards, including restroom maintenance and floor cleaning.

• Managed a variety of temporary office tasks, including organizing paperwork, handling document scanning, and executing printing and photocopying operations. Assisted in administrative duties, such as completing forms and providing phone support, to maintain efficient office operations.

Facilitated food delivery operations for 15+ customers each week, maintaining high standards of order fulfillment.

Engaged in training process, concluding that role did not align with career aspirations.

• Managed timely delivery of 120+ packages each day while maintaining integrity of packaging and contents in adverse weather conditions.
• Conducted thorough inspections of the delivery van before and after use and communicated any concerns immediately.

• Scanned/typed in product numbers for customers’ groceries and took various payment methods (cash, card/checks) during COVID-19 outbreak.
• Donned mask and gloves, took extra precautions to keep myself, my coworkers, and the customers safe.
• Walked around store, wiping down surfaces that may have been touched by others with sanitation wipes.
• Collected carts from cart returns outside, and wiped them down before returning them to the entrances.
• Greeted each customer I came into contact with, donned with a smile and held pleasant conversations.

• Aided in recruiting and training over 30 new employees.
• Crafted and maintained job postings on various online platforms.
• Supported critical HR functions such as recruitment, training, and benefits enrollment.
• Performed phone screenings and organized job interview schedules.
• Conducted job interviews and administered assessments for home health aide candidates.
• Screened candidates through background checks, drug tests, and questionnaires.
• Processed new employee documents and led orientation sessions.
• Contributed to the development of training programs that enhanced staff productivity by 6% and promoted ongoing improvement initiatives.
• Collaborated with HR administrator to assess insights from employee satisfaction surveys.
• Assisted during employee terminations, ensuring a smooth process.
• Participated in an on-call rotation one week per month, addressing urgent issues for clients’ families and caregivers outside of regular hours.

• Head cashier, responsible for covering cashier shifts, and frequently assisting with cash register backup, diminishing long lines quickly and efficiently.
• Excellent customer service skills, helped customers to find the products they needed quickly and with a great attitude and smile.
• Greeted customers at the door, helped them to their vehicles, assisted with load-outs of mulch, concrete, soil, rocks, etc.
• Frequently reworked sections throughout the store to add new items, improve the look or organize products/cleaning duties and general straightening up of the store.
• Worked 2 years in the Ace Hardware gun shop until it closed. Sold firearms to customers, helped them pick out the best fit for their needs, accurately completed FDLE paperwork for firearm sales, ordered in-demand products and restocked shelves.
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• Provided clinical and administrative support to the largest Endocrine Clinic in the Department of Defense, assisting seven physicians and one registered nurse.
• Managed and operated medical equipment valued at over $133K; prepared and restocked medical supplies for daily operations.
• Delivered support to the Endocrine Fellowship Program by processing 3K telephone consults and delivering patient care to 1.8K patients which resulted in generating 10.3K Relative Value Units for the clinic.
• Advised 400+ patients of upcoming appointments and required medical analyses, which decreased clinic's missed appointment rate to 5.8% and saving San Antonio Military Medical Center $307K.
• Completed 587 Fine Needle Aspiration biopsies which increased clinic productivity by 75%.
• Performed 30+ Intravenous line placements, veinpunctures, and blood glucose tests, reducing patient wait time by 45%.
• Trained new medical technician in clinic operations, tasks, and procedures, increasing available work force by 20%.

• Provided critical care for 11K Department of Defense members, ensuring 100% personnel functionality.
• Augmented continuous laboratory coverage, completing $1.2K laboratory procedures.
• Prepared 500 influenza vaccinations; vaccinated 98% of work force in two months, exceeding Air Force goal of 90%.
• Responded to eleven emergency calls and nine In-Flight Emergencies, providing rapid on scene medical care and saving the lives of two aircrew members.

• Assisted twenty-eight nurses in caring for 110 acutely ill children monthly in the Air Force's largest 16-bed pediatric ward.
• Monitored patients' condition, responding to status changes when necessary and appropriately updating medical team.
• Expedited transfers of critical care patients to pediatric Intensive Care Unit which led to patient recovery.
• Executed 1.1K shift leader hours, guiding three medical technicians and ensuring daily tasks were completed to ensure quality patient care.
• Managed nine chemotherapy patients by performing frequent vitals signs and urine tests, and alerting registered nurse with changes, resulting in zero mishaps.
• Oriented eighty-seven medical students on care and management of pediatric patients, bolstering competency that was critical to their program's success.
• Obtained intravenous access on 40+ pediatric patients and requested for twenty-two difficult veinpunctures.