Tehani Bollinger

Built and maintained positive relationships with assigned referral sources through exceptional customer service and regular account meetings.

2. Educates referral sources, the community, patients/families about hospice and palliative care services. Maintains working knowledge of all services offered by Islands Hospice and community partners.

Generated referrals and admissions from assigned accounts and territories, consistently meeting or exceeding monthly targets.

Achieved top producer status by surpassing monthly admissions goal through effective relationship management.

6. Adheres to all laws, statutes and regulation regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials.

7.Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections.

8.Employs marketing and promotional initiatives to achieve community education.

9.Provides feedback in strategic planning including identifying opportunities for additional or improved services to address customer needs.

10.Maintained comprehensive working knowledge in the field of marketing and shared information with appropriate organization personnel.

11. Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Islands Hospice.

12. Monitors and reports cost-effectiveness of marketing efforts.

13. Demonstrates autonomy, organization, and flexibility in performing job duties.

• Managed staff schedules, assignments, and workplace standards
• Oversaw member relations, complaints, and service recovery
• Coordinated events, activities, and facility usage
• Trained staff on service expectations and club procedures
• Collaborated with vendors, partners, and internal teams
• Scheduled and managed staff, ensuring proper coverage for all shifts.
• Marketed and highlighted social events by coordinating with internal teams.
• Reviewed financial statements regularly to monitor performance against budget goals.

• Resolved order issues through email, chat, and support ticket systems.
• Processed returns, exchanges, and refund requests for online shoppers.
• Managed customer inquiries for e-commerce nail stamping products and accessories.