Tehani Tapuala
Las Vegas
Summary
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
CareSource
10.2025 - Current
- Provide compassionate customer support to members regarding healthcare benefits, authorizations, and claims.
- Utilize multiple systems to verify eligibility, update records, and resolve issues efficiently.
- Document all member interactions accurately while meeting call handling and quality metrics.
- Collaborate with cross-functional departments to resolve escalations and ensure timely resolutions.
- Demonstrate professionalism, empathy, and attention to detail in every interaction.
Front Desk & Member Services (Part-Time)
The Picklr
06.2025 - Current
- Greet and check in members and guests, providing exceptional customer service
- Communicate membership offerings, programming, and facility details clearly and effectively
- Handle incoming phone calls, member inquiries, and scheduling using PlayByPoint, Aircall, and other club software
- Maintain cleanliness and organization of the club, pro shop, and lounge areas
- Monitor and restock merchandise, supplies, and court equipment as needed
- Ensure club standards are met through regular inspections and proactive issue resolution
Acquisition Specialist
Tesla, Inc.
07.2022 - 04.2024
- Managed customer communications regarding vehicle trade-ins from inquiry to final offer
- Conducted detailed vehicle inspections and verified damages for appraisals
- Researched vehicle history, market trends, and tracked value fluctuations
- Trained and mentored new employees on standard operating procedures
- Maintained thorough, accurate records and ensured compliance with company processes
- Collaborated with teams to resolve discrepancies and ensure accurate reporting
Data Entry Audit Clerk (Temporary)
Robert Half
08.2021 - 02.2022
- Verified, organized, and documented casino slot payout audits using internal systems
Accounting & Verifier
Nevada Corporate Headquarters
02.2020 - 07.2021
- Provided outstanding customer service via phone and email
- Processed payments efficiently and accurately maintained internal reports
- Identified, escalated, and resolved irregularities as needed
Stylist
Levi Strauss & Co.
08.2019 - 07.2020
- Delivered personalized customer experiences, helping clients find products to meet their needs
- Met or exceeded sales goals while maintaining a clean, organized sales floor
Cashier
Tail & Fin
05.2017 - 07.2019
- Assisted guests with transactions and maintained accurate inventory records
- Ensured store cleanliness exceeded health standards
Education
Advanced Honors Diploma -
Liberty High School
Henderson, NV05.2018
Bachelor of Science - Nursing
Arizona College of Nursing
Las Vegas, NV12-2028
Skills
- Customer service
- Data Entry, Accuracy, and Reporting
- Microsoft Office & G Suite
- Customer Service & Relationship-Building
- Critical Thinking & Problem-Solving
- Scheduling
- Professional phone etiquette
- Verbal and written communication
Timeline
Customer Care Specialist
CareSource
10.2025 - Current
Front Desk & Member Services (Part-Time)
The Picklr
06.2025 - Current
Acquisition Specialist
Tesla, Inc.
07.2022 - 04.2024
Data Entry Audit Clerk (Temporary)
Robert Half
08.2021 - 02.2022
Accounting & Verifier
Nevada Corporate Headquarters
02.2020 - 07.2021
Stylist
Levi Strauss & Co.
08.2019 - 07.2020
Cashier
Tail & Fin
05.2017 - 07.2019
Advanced Honors Diploma -
Liberty High School
Bachelor of Science - Nursing
Arizona College of Nursing