Tehrin Canty
Albany,Georgia
Summary
I am a dedicated and driven student pursuing a Bachelor of Science in Health Sciences and Psychology at Albany State University, with an expected graduation date of December 2026. I have completed 63 credit hours and recently earned a 3.2 GPA in the Fall 2024 semester, showcasing my commitment to academic excellence. I am also on track to receive an Associate of Science in Health Sciences in Spring 2025. I graduated from Westover Comprehensive High School in Albany, GA, in 2009.
Throughout my academic journey, I have achieved several accomplishments that I am proud of. I was selected for DevCon 2024, a prestigious program fully funded by the Thurgood Marshall College Fund (TMCF) in Atlanta, GA. Out of over 10,000 applicants nationwide, only 400 students were chosen, and I was the only male selected from Albany State University. Additionally, I have been awarded two competitive scholarships: the Thurgood Marshall College Fund Lockheed Martin Scholarship and the Harold and Sara Wetherbee Scholarship.
Beyond academics, I have earned certifications in Basic Life Support (BLS), CPR, IBM Cybersecurity Fundamentals, and IBM Data Fundamentals. My technical skills include Microsoft Word, Excel, PowerPoint, data analysis, and scientific inquiry.
Professionally, I have over 21 years of experience in customer service, currently working as a Customer Success Manager in the automotive industry. I also have a strong passion for giving back to my community, having volunteered over 250 hours with Albany Public Works and the Albany Area YMCA. I have led initiatives such as health education outreach in underserved communities and organizing a 50+ volunteer public cleanup project.
As a former President of the Kappa League of Albany, GA, I have led multiple community service efforts, mentoring young people in leadership development and civic engagement. My dedication to service has earned me recognition from Albany State University, Albany Public Works, and the Albany Area YMCA.
With a passion for health sciences, cybersecurity, and making a difference, I continue to seek opportunities to expand my knowledge, skills, and impact in both my professional and community efforts.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
President
Kappa League of Albany, GA
Albany, GA, USA
- Organized and led community service projects, including the Albany Area Clean Up
- Completed 50 hours of volunteer work with the Kappa League, planning and participating in community outreach events
- Collaborated with local leaders and mentors to enhance the program’s impact
Volunteer
Albany Public Works & Albany Area YMCA
Albany, GA, USA
- Contributed over 250 hours to various community service projects, including event coordination, cleanup efforts, and providing assistance at local community centers
- Played a vital role in supporting initiatives to improve local public spaces and provide recreational opportunities for families
Cybersecurity & Law Enforcement Assistance
Albany State University
Albany, GA
06.2024 - 01.2025
- Collaborated with law enforcement agencies on data protection.
- Supported cybersecurity initiatives adhering to required protocols.
Work Study Student
Albany State University
Albany, GA
08.2024 - 12.2024
- Helped with customer service by greeting visitors and answering basic questions.
- Conducted inventory checks to keep track of materials and resources.
- Supported special events by setting up and breaking down equipment as needed.
- Collaborated with peers on various projects to ensure smooth workflow.
- Assisted in daily operations by organizing supplies and maintaining clean workspaces.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Implemented creative problem-solving strategies to address challenges faced during daily operations within the work-study position.
Package Handler
Fed Ex Ground
Kennesaw, GA
01.2022 - 01.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Healthcare & Public Service
Grady Memorial Hospital
Atlanta, GA
01.2019 - 01.2022
- Experience in Basic Life Support (BLS) & CPR; applied medical knowledge in public service
- Worked in healthcare environments, ensuring patient support and safety
- Provided exceptional customer service to residents, addressing inquiries and resolving issues promptly.
- Conducted thorough research on community needs, informing the development of targeted programs and services.
- Maintained accurate records of all activities, enabling efficient reporting on progress towards goals and objectives.
- Managed budgets and resources effectively, ensuring optimal allocation of funds for public projects.
Customer Service Representative
Teleperformance
Albany, GA
01.2020 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Stock Room Associate
Publix
Albany, GA
03.2006 - 05.2013
- Led customer engagement and satisfaction initiatives, ensuring a seamless user experience
- Developed client relationships, increasing retention and streamlining support processes
- Analyzed customer data to implement solutions that boosted operational efficiency
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Shelved new and returned inventory according to proper storage procedures.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - Health Performance
Albany State University
Albany, GA12.2026
Associate of Science - Health Sciences
Albany State University
Albany, GA05.2025
High School Diploma -
Westover Comprehensive High School
Albany, GA01.2009
Skills
- Microsoft Word
- Excel
- PowerPoint
- Customer Success Management
- Relationship Building
- Data Analysis
- Risk Assessment
- Healthcare
- Emergency Response
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Integrity and ethics
- Employee relations
- Crisis management
- Operations management
- Staff training
- Project management
- Sales and marketing
- Business development
- Contract negotiation
- Budget management
- Company representation
- Negotiation
- Business planning
- Process improvement
- Strategic visioning
- Operations oversight
- Vendor sourcing and negotiations
- Financial management
- Revenue generation
Certification
- Basic Life Support (BLS) & CPR
- IBM Cybersecurity Fundamentals
- IBM Data Fundamentals
Professionaldevelopmentandaccomplishments
- Harold and Sara Wetherbee Scholarship, Awarded for academic performance.
- Thurgood Marshall College Fund Lockheed Martin Scholarship, Recognized for leadership and commitment to success.
- Contributed over 250 hours of community service to local organizations, including the Albany YMCA and Albany Public Works.
Leadershipandcommunityinvolvement
- Kappa League of Albany, GA, President, 2009, Organized and led community service projects, including the Albany Area Clean Up., Completed 50 hours of volunteer work with the Kappa League, planning and participating in community outreach events., Collaborated with local leaders and mentors to enhance the program’s impact.
- Albany Public Works & Albany Area YMCA, Volunteer, 250, Contributed over 250 hours to various community service projects, including event coordination, cleanup efforts, and providing assistance at local community centers., Played a vital role in supporting initiatives to improve local public spaces and provide recreational opportunities for families.
Training
- Health Sciences
- Molecular Genetics
- Cellular Biology
- Community Health
- Psychology
Timeline
Work Study Student
Albany State University
08.2024 - 12.2024
Cybersecurity & Law Enforcement Assistance
Albany State University
06.2024 - 01.2025
Package Handler
Fed Ex Ground
01.2022 - 01.2024
Customer Service Representative
Teleperformance
01.2020 - 01.2020
Healthcare & Public Service
Grady Memorial Hospital
01.2019 - 01.2022
Stock Room Associate
Publix
03.2006 - 05.2013
Bachelor of Science - Health Performance
Albany State University
Associate of Science - Health Sciences
Albany State University
High School Diploma -
Westover Comprehensive High School
President
Kappa League of Albany, GA
Volunteer
Albany Public Works & Albany Area YMCA