Teiara Baity
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Outbound Patient Service Specialist/Assistant Program Coordinator
Cleveland Clinic
Las Vegas, NV, NV
09.2025 - Current
- Coordinated patient intake and registration processes efficiently.
- Assisted patients with insurance verification and billing inquiries.
- Supported administrative tasks to enhance clinic operations effectively.
- Scheduled appointments and managed patient records using electronic health-record software.
- Suggested process improvements based on observed trends from customer interactions.
- Managed multiple tasks simultaneously while maintaining excellent attention to detail.
- Followed up with customers to ensure resolution of their issues or concerns.
- Program coordinator for Women’s Alzheimer’s Prevention Program for Dr. Sandra Darling.
Patient Service Center Associate
Intermountain Healthcare
Las Vegas, Nevada
07.2024 - 04.2025
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided customer service by answering patient questions and addressing concerns.
- Applied HIPAA privacy and security regulations while handling patient information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Patient Reception Specialist
Village Medical Primary Care
Las Vegas, NV
03.2023 - 04.2024
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Contacted insurance company to verify patient coverage before visit.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Coordinated with other departments to ensure efficient workflow processes.
Patient Support Specialist
UNLV Medicine
Las Vegas, NV
10.2022 - 03.2023
- Handled incoming phone calls and scheduled appointments.
- Reviewed patient data and researched to fill in missing insurance and physician information.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Greeted patients, answered questions and scheduled appointments.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Coordinated care with physicians and other healthcare professionals.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Updated patient and insurance data and input changes into company computer system.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Customer Care Representative
CVS Health
Las Vegas, NV
11.2020 - 04.2022
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Entered and processed patient prescriptions in company system.
- Answered calls per shift to assist with customer questions and concerns.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Clarified patient inquiries and questions to update patient account information in computer system.
- Notified ordering providers of denied authorizations.
Customer Service Representative
Barclaycard US
Henderson, NV
05.2020 - 11.2020
- Assessed customer credit files regularly to review receivables.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Answered calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Upheld quality control policies and procedures to increase customer satisfaction.
Child & Youth Program Assistant
Nellis Afb CDC 3
Las Vegas, NV
01.2019 - 04.2020
- Developed and supported positive relationships with students and parents.
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning.
- Taught children foundational skills in colors, shapes and letters.
- Directed and supervised children during field trips and special activities.
- Established indoor and outdoor safe play environments for toddler-age children.
Food Service Worker
Clark County Detention Center
Las Vegas, NV
02.2018 - 01.2019
- Maintained professional demeanor during interactions with customers and co-workers.
- Performed variety of duties related to food service.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained order and cleanliness of work areas to conform with health codes.
Seasonal Warehouse Associate
Fanatics Inc.
North Las Vegas, NV
07.2017 - 12.2017
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Manager
Pizza Hut
North Las Vegas, NV
08.2016 - 07.2017
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Advanced Esthetician - Aesthetics
NIMA National Institute of Medical Aesthetics
Las Vegas, NV10.2022
General Studies
Legacy High School
North Las Vegas, NV06.2017
Skills
- Verbal and Written Communication
- Active Listening
- Patient Relations
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Service
- De-escalation Techniques
- Data Entry
- Call Documentation
Timeline
Outbound Patient Service Specialist/Assistant Program Coordinator
Cleveland Clinic
09.2025 - Current
Patient Service Center Associate
Intermountain Healthcare
07.2024 - 04.2025
Patient Reception Specialist
Village Medical Primary Care
03.2023 - 04.2024
Patient Support Specialist
UNLV Medicine
10.2022 - 03.2023
Customer Care Representative
CVS Health
11.2020 - 04.2022
Customer Service Representative
Barclaycard US
05.2020 - 11.2020
Child & Youth Program Assistant
Nellis Afb CDC 3
01.2019 - 04.2020
Food Service Worker
Clark County Detention Center
02.2018 - 01.2019
Seasonal Warehouse Associate
Fanatics Inc.
07.2017 - 12.2017
Manager
Pizza Hut
08.2016 - 07.2017
General Studies
Legacy High School
Advanced Esthetician - Aesthetics
NIMA National Institute of Medical Aesthetics