Teihani Casil
Sales
Kailua-Kona,HI
Summary
Insightful sales associate with 10+ years of professional experience in the industrial, medical, and construction industry. Eager to boost you're revenue by at least 40% over the next fiscal year. Previous positions, exceeded quarterly sales targets by 10% every quarter. Maintained a customer retention rate of 90% YTD.
Highly experienced Front Sales known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Natural leader with proven record of exceeding sales targets and driving customer service excellence.
Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Associate
Airgas-West
KAILUA KONA, HI
11.2011 - Current
- Assist average of 40+ customers per day in finding or selecting items, and providing recommendations which have generated total of 10k in additional revenue
- Replenish, stock, and organize all inventory on sales floor and warehouse, completing with efficiency, completing task 15% faster than average associates
- Achieved over 100% in sales goals in two consecutive quarters (6 consecutive months)
- Maintained accurate and attractive merchandise displays, ensuring that there is strategic placement of products in order to maximize purchases
- Providing outstanding customer service, receiving 90% in customer service feedback
- Conducting Fall protection classes and respiratory classes for medical and construction customers
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques (Front and Back of house) DOT, Hazmat, SDS, and SAP
Banquet Manager
Umekes
Kailua Kona, HI
01.2021 - 04.2022
- Create/ Control Employee work schedule
- Set Up / Break down events
- Coordinate with all vendors (location, merchandise, setting, employee's)
- Assist team members and or restaurant with money handling
- Organizing liquor showroom and back stock freezers
- Create safe and professional environment for employees and customers on or off premises, providing utmost customer service
- Inventory ordering for restaurant (Liquor / Food)
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Performed cost-benefit analysis for corporate and social events.
Office Assistant
MZ Flooring
KAILUA KONA, Hawaii
09.2010 - 12.2021
- Assist in average of 15+ walk-in customer per day, in finding or selecting items, and providing specific recommendations that suit their home job needs
- Assist with merchandising warehouse, according to specific styles, and season
- Maintained accurate and attractive merchandise displays
- Certified forklift operator ( Up to 1000+ pounds)
- Conduct respiratory training for workers
- Assisted team members when necessary in handling cash registers, safe, organizing inventory showroom, labeling products, unloading/ loading products
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
Education
High School Diploma -
Kealakehe High School
KAILUA KONA 05.2009
No Degree - Accounting And Business Management
Ashford University
San Diego, CA05.2024
Skills
- Stocking and replenishing / Sales Trends
- Cash register operation / Cash Handling
- Multi-tasking strength
- Product and service sales
- Upselling
- Excellent people skills
- Relationship building
- Problem-solving skills
- Medical, Industrial, food grade gas product knowledge
- Welding, Fall Protection, Respiratory, Gases, and Tiki Torch Knowledge
- Shipment processing (DOT, HAZMAT, OSHA, AIR FREIGHT, YOUNG BROTHERS, MATSON)
- Computer Skills ( Excel, SAP, Word Doc, Google Forms)
Certification
- Certified Respiratory Trainer, Airgas / 3m Hawaii], 3-5 Years (2013-2017, 2017-2021, 2021-2025)
- Certified Propane Filler, Airgas, 3-5 Years
- Certified Fall Protection Trainer, Airgas, 2014-2018, 2018-2022
- CPR Trained (Certified 2022- 2025)
- MIG & TIG Welding Trained
- Forklift Certified, Airgas
Timeline
Banquet Manager
Umekes
01.2021 - 04.2022
Sales Associate
Airgas-West
11.2011 - Current
Office Assistant
MZ Flooring
09.2010 - 12.2021
High School Diploma -
Kealakehe High School
No Degree - Accounting And Business Management
Ashford University
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