Teirra Austin
2805 SW Glenbrooke Ct Ankeny Iowa
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wells Fargo
Des Moines, IA
10.2025 - Current
- Assist 75+ clients daily with account concerns, demonstrating patience and active listening
- Resolve sensitive issues while maintaining professionalism and confidentiality
- Document interactions accurately using CRM systems
- Build trust with clients by providing clear information and support
Manager
Legacy Nutrition
10100 NW 62nd Ave Unit 105, Johnston, IA 50131
01.2017 - Current
- Beverage Preparation: Handcraft premium protein shakes, custom teas, and aloe shots accurately according to specific recipes.
- Guest Experience: Greet customers with high energy, explain menu options, and process transactions efficiently.
- Shop Upkeep: Maintain a spotless preparation area, clean equipment, and follow health department sanitation standards.
- Inventory Control: Monitor product stock levels, restock ingredients, and report low inventory to management.
- Community Engagement: Assist with local club events, promotions, and social media posting to drive foot traffic.
Shift Manager
McDonald's
Ankeny, IA
01.2019 - 02.2023
- Provided welcoming, supportive service to guests from diverse backgrounds
- Handled complaints and conflict resolution with empathy and professionalism
- Coordinated with team members to ensure guest needs were met
- Managed administrative tasks including scheduling and record keeping
Education
Associate Degree - Human Services
DMACC Community College
Ankeny, IA05.2026
High school diploma - undefined
Ankeny High School
Ankeny, IA06.2023
Skills
- Provided consistent support to team members during project challenges
- Assisted in resolving conflicts among team members to maintain productivity
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Wells Fargo
10.2025 - Current
Shift Manager
McDonald's
01.2019 - 02.2023
Manager
Legacy Nutrition
01.2017 - Current
Associate Degree - Human Services
DMACC Community College
High school diploma - undefined
Ankeny High School