Teirra Grayer
Chicago,IL
Summary
Attentive Assistant Store Manager offering over 10 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Walgreens Boots Alliance
Chicago, IL
11.2019 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Shift Manager/Key Holder
Walgreens Boots Alliance
Chicago, IL
03.2016 - 04.2019
- Established partnerships with local businesses to increase brand awareness in the community.
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Facilitated conflict resolution between customers and employees as needed.
- Implemented effective loss prevention measures throughout the store.
- Supervised bank deposits and security procedures to support store opening and closing.
Head Photo Technician
Walgreens Boots Alliance
Chicago, IL
07.2014 - 07.2015
- Provided technical guidance and support to junior photo technicians.
- Coordinated with other departments to ensure that photographic equipment was properly maintained and serviced.
- Developed and implemented new procedures for photo processing, printing, scanning, and retouching.
- Performed daily maintenance of digital cameras, scanners, printers, and related accessories.
- Conducted regular quality control checks on all photos prior to release.
- Trained staff on proper techniques for handling film negatives and prints.
- Monitored workflow to ensure timely completion of projects within budget parameters.
- Ensured compliance with copyright laws when using third-party images.
- Maintained accurate records of all inventory items related to photography services provided.
- Advised clients on best practices for achieving desired results from their photographs.
Senior Beauty Advisor
Walgreens Boots Alliance
Chicago, IL
06.2012 - 07.2014
- Greeted customers, provided product knowledge and advice to ensure customer satisfaction.
- Demonstrated beauty products and performed makeovers for clients.
- Maintained a clean and organized store environment to promote sales.
- Advised customers on the selection of cosmetics, skincare, hair care, fragrances and other beauty products.
- Performed inventory management duties such as stocking shelves, tracking sales data and ordering new merchandise.
- Created visually appealing displays that showcased featured items in an attractive manner.
- Analyzed sales trends to recommend promotional activities or changes in product assortment.
Customer Service Associate
Walgreens Boots Alliance
Chicago, IL
11.2011 - 06.2013
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
Education
High School Diploma -
DuSable Leadership Academy
Chicago, IL06-2009
Skills
- Profit And Loss Tracking
- Employee Supervision And Motivation
- Leading Staff Meetings
- Staff Scheduling
- Staff Development
- Retail Inventory Management
- Store Operations Oversight
- Sales Monitoring
- Financial Analysis
- Payroll Management
- Customer Service And Satisfaction
Timeline
Assistant Store Manager
Walgreens Boots Alliance
11.2019 - Current
Shift Manager/Key Holder
Walgreens Boots Alliance
03.2016 - 04.2019
Head Photo Technician
Walgreens Boots Alliance
07.2014 - 07.2015
Senior Beauty Advisor
Walgreens Boots Alliance
06.2012 - 07.2014
Customer Service Associate
Walgreens Boots Alliance
11.2011 - 06.2013
High School Diploma -
DuSable Leadership Academy