Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teirra Inman

Adel,Georgia

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

14
14
years of professional experience

Work History

Route Specialist

Inmans Delivery and Transportation LLC
Adel, Georgia
04.2019 - Current
  • Developed and maintained daily delivery schedules for route specialists.
  • Analyzed customer data to determine the best routes for efficient delivery of goods.
  • Managed a team of route specialists, providing guidance on routes and ensuring adherence to safety regulations.
  • Monitored the performance of route specialists, identifying areas of improvement and recommending corrective action as necessary.
  • Created reports on delivery times, distances travelled, and other relevant metrics related to route specialist performance.

Customer Service Representative

Convergys
Valdosta, Georgia
01.2017 - 03.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

EleadOne
Valdosta, Georgia
06.2010 - 02.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Cook High School
Adel, GA
06-2004

Skills

  • Product Knowledge
  • Information Security
  • Account updating
  • Inbound and Outbound Calling
  • Data Collection
  • Data Entry
  • Complaint resolution
  • Appointment Scheduling
  • Call Management

Timeline

Route Specialist

Inmans Delivery and Transportation LLC
04.2019 - Current

Customer Service Representative

Convergys
01.2017 - 03.2019

Customer Service Representative

EleadOne
06.2010 - 02.2016

High School Diploma -

Cook High School

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Teirra Inman