Teirra Inman
Adel,Georgia
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Route Specialist
Inmans Delivery and Transportation LLC
Adel , Georgia
2019.04 - Current
- Developed and maintained daily delivery schedules for route specialists.
- Analyzed customer data to determine the best routes for efficient delivery of goods.
- Managed a team of route specialists, providing guidance on routes and ensuring adherence to safety regulations.
- Monitored the performance of route specialists, identifying areas of improvement and recommending corrective action as necessary.
- Created reports on delivery times, distances travelled, and other relevant metrics related to route specialist performance.
Customer Service Representative
Convergys
Valdosta , Georgia
2017.01 - 2019.03
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
EleadOne
Valdosta , Georgia
2010.06 - 2016.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Cook High School
Adel, GA2004-06
Skills
- Product Knowledge
- Information Security
- Account updating
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Complaint resolution
- Appointment Scheduling
- Call Management
Timeline
Route Specialist
Inmans Delivery and Transportation LLC
2019.04 - Current
Customer Service Representative
Convergys
2017.01 - 2019.03
Customer Service Representative
EleadOne
2010.06 - 2016.02
High School Diploma -
Cook High School
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