Teiyonna Scott
Stamford,CT
Summary
Dynamic Patient Service Representative with extensive experience at Westchester Medical Center, excelling in insurance verification and patient scheduling. Proven ability to enhance office efficiency and improve patient satisfaction through exceptional customer service and effective communication. Skilled in electronic health records management, ensuring accurate data entry and streamlined referral processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Westchester Medical Center/Advanced Neurology
Valhalla, NY
10.2017 - 11.2024
- Experienced with Remote Working
- Assistant Senior PSR (Supervisor) made sure the office ran smoothly.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Inputted patient demographic data into electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained proper authorization and identification to release confidential medical records.
Nursing Assistant/ Unit Clerk
New York Methodist Hospital
Brooklyn, NY
08.2004 - 09.2017
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Turned and repositioned bedridden patients to prevent bedsores.
- Administered medications and educated patients and families on correct at-home administration.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
Education
Bachelor's Degree -
Metropolitan College of NY
New York, NY04.2016
Skills
- Customer service
- Office administration
- Insurance verification
- Payment processing
- Referral management
- Electronic health records
- Patient scheduling
- Medical billing
- Front desk supervision
- Verbal and written communication
- Data entry
Certification
- CPR Certification
- Driver's License
Timeline
Patient Service Representative
Westchester Medical Center/Advanced Neurology
10.2017 - 11.2024
Nursing Assistant/ Unit Clerk
New York Methodist Hospital
08.2004 - 09.2017
Bachelor's Degree -
Metropolitan College of NY
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