Teja Sri Ravula
Data center technician lead
South Bend,IN
Summary
Highly skilled Data Center Technician with comprehensive understanding of data center operations, including system monitoring, preventive maintenance, and issue resolution. Strong ability to troubleshoot complex technical issues and ensure minimal downtime. Proven record of enhancing data center efficiency through strategic planning and process improvement. Demonstrated skills in managing server infrastructure, implementing security protocols, and maintaining hardware systems.
Overview
5
5
years of professional experience
Work History
Data center operations technician Lead
Amazon web services
South Bend, IN
02.2025 - Current
- Provided end-to-end support for compute, storage, and networking infrastructure across multiple availability zones.
- Troubleshot hardware, OS, and protocol issues, reducing MTTR by 40% across supported systems.
- Diagnosed DNS, DHCP, VLAN mis-configs, link flaps, and switch port issues during escalations.
- Installed, configured, and repaired servers, switches, GPUs, PCIe cards, and BBUs.
- Built racks, routed cables, validated port mappings, and performed fiber testing.
- Delivered 24/7 operational coverage under strict SLAs; led response for 2 rack-downs and 1 LSE.
- Authored troubleshooting runbooks, SOPs, and network diagrams to accelerate team resolution times.
- Led iPad timeclock rollout for 20+ campuses, AV conference setup for 15+ locations.
- Mentored 50+ technicians on networking fundamentals and hardware best practices.
- Provided cross-regional “smoke-jumping” support restoring critical infrastructure during high-impact incidents.
Data Center Technician
Kesh Tech Inc
, TX
08.2023 - 02.2025
- Supported 24/7 production operations, resolving escalated tickets for server, OS, and networking issues.
- Performed OS-level diagnostics (boot issues, kernel errors, logs) and improved resolution efficiency by 25%.
- Analyzed and resolved connectivity issues including VLAN mismatches, DHCP failures, DNS resolution errors.
- Executed hardware repairs and lifecycle management for servers, switches, and storage devices.
- Assisted with network equipment installations, switch replacements, and structured cabling upgrades.
- Implemented monitoring and alerting improvements reducing outages by 30%.
IT Support intern
Sphoorthy Engineering College
Hyderabad, India
01.2021 - 05.2022
- Assisted IT teams with system imaging, software deployments, and hardware upgrades.
- Supported network setup (DNS, DHCP, routing basics) and tested connectivity.
- Documented troubleshooting procedures and created knowledge base guides for recurring issues.
- Helped manage inventory and asset tracking for IT equipment.
- Shadowed senior engineers during incident response sessions, gaining hands-on exposure to enterprise IT.
- Supported classroom A/V equipment and projectors, ensuring uninterrupted academic sessions.
- Conducted a mini network security audit in lab systems, identifying unauthorized devices and recommending fixes.
Junior Data Center Technician
3 Arrow Technologies
Hyderabad, India
09.2020 - 02.2022
- Installed and configured new servers and network devices for production readiness.
- Maintained hardware inventory tracking and improved asset visibility for audits.
- Supported senior technicians with complex component-level troubleshooting.
- Conducted routine cooling and power system maintenance, achieving 99.8% uptime.
- Participated in cross-team infrastructure projects, enhancing scalability and reliability.
Education
Master of Science - Computer Science and Information Technology, Cyber Security
Sacred Heart University
Connecticut09-2020
Skills
- Network troubleshooting
- Incident management
- Systems diagnostics
- Infrastructure monitoring
- Data center infrastructure
- Server management
- Performance optimization
- Operating systems
- System administration
- Hardware maintenance
- Network support
- Network infrastructure
- Network configuration
Projects
System Upgrade & Migration Project, Assisted in the migration of legacy servers to modern platforms, ensuring seamless cutover. Coordinated hardware replacement and decommissioning, reducing legacy system dependencies. Documented migration process for future repeatability and audit purposes. Enterprise Monitoring & Alerting System, Developed a real-time monitoring tool using Scapy to track device uptime and network health. Configured alerts for connectivity issues, reducing downtime by 25%. Designed user dashboards to visualize infrastructure health, boosting incident response speed by 30%. Trained IT staff on tool usage, raising team productivity by 15%.
Leadership And Community Involvement
- Training & Development, On-the-Job Training (OJT) mentor for new technicians, accelerating onboarding and skill development. Facilitated knowledge transfer sessions and technical training programs for team development. Mentored junior staff on complex troubleshooting techniques and best practices. Led network class for peers, trained over 50+ techs.
- Community Leadership, GLAMAZON Board Member serving as Director of Recruiting and Culture, driving diversity and inclusion initiatives. Active volunteer for SBN Warriors community programs and Unity Gardens environmental sustainability projects. Contributed to organizational culture development and employee engagement initiatives.
Achievements And Recognitions
- Performance Excellence, Q2 ORR Stars Award; achieved 99.9% system uptime and reduced problem resolution time by 25%. Recognized by cluster leader as top 1 resolver for 10 week period on 08/10/23 received badge of excellence.
- Critical Incident Response, Resolved 2 rack down incidents and led response for 1 Large Scale Event, implementing preventive measures that reduced repeat issues by 30%.
- Project Leadership, Deployed iPad timeclock for 20+ campuses and AV conference systems, 15+ campus setup.
- Cross-Regional Support, Delivered 'smoke jumping' support for other regional sites, restoring high-impact systems.
- Training & Mentorship, Certified Rack Down Trainer, OJT mentor, and Network Shark program lead mentor.
- Process Improvement, Contributed to the temp-accelerator-platform-training-overhaul program; developed operational documentation and improved inventory tracking systems.
Timeline
Data center operations technician Lead
Amazon web services
02.2025 - Current
Data Center Technician
Kesh Tech Inc
08.2023 - 02.2025
IT Support intern
Sphoorthy Engineering College
01.2021 - 05.2022
Junior Data Center Technician
3 Arrow Technologies
09.2020 - 02.2022
Master of Science - Computer Science and Information Technology, Cyber Security
Sacred Heart University