Tejuana Senegal

Supervised a team of 15 to 22 housekeeping staff, ensuring efficient and high-quality cleaning services

• Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
• Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
• Prepared work schedules for associates to promote proper staffing levels.
• Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
• Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
• Swept and damp-mopped private stairways and hallways.
• Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Established effective communication between team members in order to foster a positive work environment.
• Enforced rules and regulations set forth by management regarding health, safety and security policies.

• Collaborated with other departments within the organization in order to coordinate services when necessary.
• Communicated guest service scores to drive improvement and higher guest satisfaction.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Ensured compliance with OSHA safety regulations by performing routine inspections of equipment and work areas.
• Sustained safety protocols to support proper and cost-effective equipment and material usage.
• Analyzed labor costs on a weekly basis in order to identify cost savings opportunities or areas where additional resources may be required.
• Supervised the daily operations of a large commercial laundry facility, ensuring that all orders were processed accurately and efficiently.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Managed team of employees, daily progress reports and overall project planning.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

• Collaborated with other departments within the organization in order to coordinate services when necessary.
• Prepared work schedules for associates to promote proper staffing levels.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Explained goals and expectations required of trainees.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.

• Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
• Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
• Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
• Collaborated with multiple departments to maximize workflow and efficiency.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.