Teka White
Unifycx
New Braunfels,TX
1
Language
9
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Customer Support Specialist I
1 Year 5 Months- First point of contact to provide customer service and support to 30+ customers via phone, chat, email, and/or ticketing portal.
- Created work orders while responding to client requests.
- Ensured fast and easy resolution while delivering an exceptional customer experience during every interaction.
- Handled a wide range of technical support inquiries, from routine matters like password resets to more complex product questions and support issues.
- Maintained customer records by updating account information.
- Troubleshoot, created support tickets, and delivered customized solutions.
- Ensured customers felt supported and heard throughout call duration.
- Handled a high volume of customer contacts in a professional manner.
- Skilled in multi-tasking while effectively navigating across multiple technology platforms.
Bartender/Server
2 Years 2 Months- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Implemented efficient workflow processes during busy events, improving overall service speed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
General Manager
7 Years 10 Months- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 12 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Streamlined workflow processes resulting in improved productivity
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
Customer Service Representative
11 Months- Demonstrated ability to work independently and collaboratively within a team.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Built rapport with customers through active listening, empathy, and personalized interactions
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
Customer Service Representative
1 Year 2 Months- Answered incoming calls, took order information to process orders.
- Answered questions regarding Omaha Steaks products and services.
- Met expectations for attendance and punctuality.
- Handled online orders and credit card transactions.
- Assisted customers with a warm and professional attitude.
Receptionist
9 Months- Greeted and welcomed visitors, providing a positive first impression of the company
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
Education
Bachelor of Science - Business Management
Skills
Problem-solving
Complaint handling
Customer relationship management (CRM)
CRM software
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Support Specialist I
Unifycx
10.2024 - 03.2026Read More
Bartender/Server
Retama Park
06.2023 - 08.2025Read More
Customer Service Representative
Harte Hanks
04.2023 - 03.2024Read More
Customer Service Representative
Omaha Steaks
11.2019 - 01.2021Read More
Receptionist
FBD Partnership
06.2018 - 03.2019Read More
General Manager
G & M Cleaning Services
02.2017 - 12.2024Read More
Maryville University
Bachelor of Science from Business Management
Read More