Tekeithsha Fairfax

• Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
• Collected, arranged, and input information into database system.
• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Critical thinking to confirm legal request for records is completed by our clients
• Heavy data entry
• Research locations/facilities
• Prepares legal packet via data entry, client preferences and system usage
• Internally track parts as necessary
• Email clients for confirmation, questions and or status
• Handle problem requests/research/follow-up
• Quality check all documents, entries and legal paperwork

Resend requests/additional documentation as needed

Faxing, mailing, setting up hand serves of legal requests

Save/Scan all documents